Unit Supervisor

Everstand•Martinsburg, WV

About The Position

Unit Supervisor Caminos Program Reports To: Assistant Program Director Current Vacancy: Sunday- Thursday 2pm-10pm Position Summary: The Unit Supervisor provides leadership that embodies Everstand’s core values and works to maintain a Trauma Responsive Environment. The Unit Supervisor is versed in Everstand’s Theory of Change and implements Everstand policies and procedures to support a safe and nurturing treatment environment. The Unit Supervisor effectively works as a leader on the interdisciplinary team, and provides coaching and support to Youth Care Professionals. Essential Functions: Model and act in accordance with Everstand's core values. Demonstrate and practice trauma informed leadership. Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.” Provides effective supervision to Youth Care Professionals to ensure that direct care services are consistently provided in accordance with Everstand philosophy of care, practice and purposes, as well as State and federal policy and procedures. Provides support and accountability to Youth Care Professionals through modeling and coaching, frequent guidance sessions and progressive discipline as needed. Coaches and mentors direct care staff to engage in supportive conversations with youth and their role as a positive, consistent support in the recovery from complex trauma. Encourages actions in a calm, respectful, and patient manner. Consistently implements each residents programming in an individualized manner, implementing safety and guidance plans as applicable to provide additional support and ensures the completion of all documentation related to resident progress and activities. Learn and implement evidence-based practices selected by the organization, which may include attending on- or off-site training, committing to delivery of the practice as expected by Everstand, following practice guidelines with fidelity, and engaging in fidelity monitoring. Utilizes and mentors direct care staff to implement specialized training provided to prevent and support youth that are experiencing acting dysregulated behavior. This training includes but is not limited to: Therapeutic Crisis Intervention, National Center for Traumatic Stress Network modules, Integrated Treatment and Prevention of Sexual Abuse and Harassment concepts. Establishes a safe, secure, and calm milieu through supporting the direct care staff in completion of the unit routines and schedules, as well as unit systems for cleanliness, supplies, recreation, etc. Working with the care team, promotes the wellness of the youth through identifying and supporting health, medical, educational, spiritual needs of the youth to create a trauma sensitive milieu. The goal is to create an environment that avoids triggering their unregulated emotions whenever possible. Provides support and oversight to the direct care staff to teach and maintain an environment that supports the acquisition of life skills, including: health, hygiene, money management, etc. Teach and role model for direct care staff to assist in developing their understanding that setting limits and offering a fair and reasonable consequence for inappropriate or unsafe behavior is central to establishing a safe and supportive environment and to avoiding power struggles between staff and youth. Provides leadership to ensure completion of steps to prepare unit to receive new intakes, greeting new intakes upon arrival and providing each youth with a warm welcome to the program. Supports required intake tasks to ensure regulatory protocols are adhered to. Provides leadership to prepare for and coordinate resident discharges by completing required discharge documentation, reviewing required documentation with the resident, processing the discharge of the resident from the UC portal and generating UC portal discharge documentation including the Verification of Release form. On a rotating basis, provides effective campus supervision by fulfilling campus supervisory responsibilities at least once per week; this can include overnight and/or weekend shifts. Demonstrates understanding of how the Caminos Program works alongside other programs across the agency to support the orientation of youth and care team members. Able to demonstrate how the alignment of services supports treatment and how residential fits within the treatment services. Demonstrate effective communication and leadership that contributes to the ability to teach a mentor direct care staff and supports Everstand’s central goal, “team work always.” Promotes effective communication through the timely submission of documentation and weekly team meetings. Provides oversight to ensure youth activities are documented daily in accordance with Everstand and ORR policies and procedures, to include by not limited to daily activity reports, child level events, significant incident reports, phone logs and allowance logs. Demonstrates knowledge of and familiarity with both Everstand and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children. Ensures that the staff to resident ratio is adequate and consistent with agency policy, State and Federal regulations. Provides coverage in the unit as necessary. Demonstrates the ability to ensure appropriate staff support for the unit, while minimizing and/or eliminating overtime. Provides safe transportation in agency vehicles for residents to keep scheduled appointments as required. Ensures that Youth Care Professionals successfully complete forty hours of professional training per year of employment to effectively meet their position responsibilities. Obtain and maintain certification as a “user” in Everstand’s electronic health record software system and required Federal databases. Obtain and maintain certification administer medication in accordance with State regulations; administer medication according to physician and/or nurse’s orders and documents the medication administration record (MAR). Provides mandatory on-call coverage. Non-Essential Functions: Provide direct care coverage, as needed to support Everstand operational needs. Competencies: Accountability for Others Accurate Listening Attitude toward Honesty Commitment to the Job Consistency and Reliability Developing Others Emotional Control Empathetic Outlook Flexibility Handling Stress Human Awareness Leading Others Monitoring Others Practical Thinking Relating to Others Role Awareness Frequent Interaction with Others Urgency Supervisory Responsibility: Provides effective supervision to Youth Care Professionals to ensure that childcare direct care services are consistently provided based upon the Everstand’s treatment philosophy, mission, practices and policies. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. In the nature of being in a behavioral health treatment environment there may be times you experience conditions in which challenging behavior can be exhibited from our youth to include but not limited to, physical agitation, physical violence and/or emotion outburst. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Due to the nature of the populations served, there is a physical component to behavioral interventions that requires direct care roles to be able to safely perform physical restraints, when necessary, as outlined and trained via Therapeutic Crisis Intervention. Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are dependent on the operational need and confirmed by the program supervisor. This position requires flexible work hours to include daytime and weekend hours. This position is eligible for flex schedule, per Everstand Policy and Procedures. This position is essential for inclement weather events. Travel Travel, if needed, is primarily local during the business day, although some out-of-area and overnight travel may be expected. Required Education and Experience A bachelor’s degree from an accredited college or university 1 year of supervisory or management experience 1 year of child welfare experience working with children and / or adolescents Preferred Education and Experience Able to speak, read and write English and Spanish. Master’s degree from an accredited college or university Additional Eligibility Qualifications Able to learn and effectively utilize different technology platforms. Excellent computer use knowledge with Microsoft Windows 10 and Office 365 products, including Word, Excel, PowerPoint, and Outlook Proven effective time management, planning, communication, and interpersonal skills Ability to problem solve. Ability to work independently. Ability to keep an electronic calendar (Outlook) Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR thereafter. Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined by HR thereafter. Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter. Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter. Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by HR thereafter. Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter. Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter. Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter. Demonstrates knowledge and understanding of unit systems, and effectively oversees their completion. Demonstrates an understanding of health and safety standards through weekly on-site inspections. Demonstrates understanding of the various programs at the Everstand in order to adequately orient staff and residents to the program. Demonstrates the ability to receive, transmit, store and retrieve information as evidenced through written and verbal communication. Conducts job related trainings on a yearly basis. Demonstrates an understanding of daily routines and the need for consistency within the unit. Demonstrates the knowledge and ability to complete accurate bi-weekly timesheets. Demonstrates the ability to complete an accurate staff schedule, while minimizing and/or eliminating overtime. Demonstrates the ability to maintain an accurate account of all unit finances. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

A bachelor’s degree from an accredited college or university
1 year of supervisory or management experience
1 year of child welfare experience working with children and / or adolescents
Able to learn and effectively utilize different technology platforms.
Excellent computer use knowledge with Microsoft Windows 10 and Office 365 products, including Word, Excel, PowerPoint, and Outlook
Proven effective time management, planning, communication, and interpersonal skills
Ability to problem solve.
Ability to work independently.
Ability to keep an electronic calendar (Outlook)
Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR thereafter.
Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined by HR thereafter.
Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter.
Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter.
Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.
Demonstrates knowledge and understanding of unit systems, and effectively oversees their completion.
Demonstrates an understanding of health and safety standards through weekly on-site inspections.
Demonstrates understanding of the various programs at the Everstand in order to adequately orient staff and residents to the program.
Demonstrates the ability to receive, transmit, store and retrieve information as evidenced through written and verbal communication.
Conducts job related trainings on a yearly basis.
Demonstrates an understanding of daily routines and the need for consistency within the unit.
Demonstrates the knowledge and ability to complete accurate bi-weekly timesheets.
Demonstrates the ability to complete an accurate staff schedule, while minimizing and/or eliminating overtime.
Demonstrates the ability to maintain an accurate account of all unit finances.

Nice To Haves

Able to speak, read and write English and Spanish.
Master’s degree from an accredited college or university

Responsibilities

Model and act in accordance with Everstand's core values.
Demonstrate and practice trauma informed leadership.
Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
Provides effective supervision to Youth Care Professionals to ensure that direct care services are consistently provided in accordance with Everstand philosophy of care, practice and purposes, as well as State and federal policy and procedures.
Provides support and accountability to Youth Care Professionals through modeling and coaching, frequent guidance sessions and progressive discipline as needed.
Coaches and mentors direct care staff to engage in supportive conversations with youth and their role as a positive, consistent support in the recovery from complex trauma.
Encourages actions in a calm, respectful, and patient manner.
Consistently implements each residents programming in an individualized manner, implementing safety and guidance plans as applicable to provide additional support and ensures the completion of all documentation related to resident progress and activities.
Learn and implement evidence-based practices selected by the organization, which may include attending on- or off-site training, committing to delivery of the practice as expected by Everstand, following practice guidelines with fidelity, and engaging in fidelity monitoring.
Utilizes and mentors direct care staff to implement specialized training provided to prevent and support youth that are experiencing acting dysregulated behavior. This training includes but is not limited to: Therapeutic Crisis Intervention, National Center for Traumatic Stress Network modules, Integrated Treatment and Prevention of Sexual Abuse and Harassment concepts.
Establishes a safe, secure, and calm milieu through supporting the direct care staff in completion of the unit routines and schedules, as well as unit systems for cleanliness, supplies, recreation, etc.
Working with the care team, promotes the wellness of the youth through identifying and supporting health, medical, educational, spiritual needs of the youth to create a trauma sensitive milieu. The goal is to create an environment that avoids triggering their unregulated emotions whenever possible.
Provides support and oversight to the direct care staff to teach and maintain an environment that supports the acquisition of life skills, including: health, hygiene, money management, etc.
Teach and role model for direct care staff to assist in developing their understanding that setting limits and offering a fair and reasonable consequence for inappropriate or unsafe behavior is central to establishing a safe and supportive environment and to avoiding power struggles between staff and youth.
Provides leadership to ensure completion of steps to prepare unit to receive new intakes, greeting new intakes upon arrival and providing each youth with a warm welcome to the program.
Supports required intake tasks to ensure regulatory protocols are adhered to.
Provides leadership to prepare for and coordinate resident discharges by completing required discharge documentation, reviewing required documentation with the resident, processing the discharge of the resident from the UC portal and generating UC portal discharge documentation including the Verification of Release form.
On a rotating basis, provides effective campus supervision by fulfilling campus supervisory responsibilities at least once per week; this can include overnight and/or weekend shifts.
Demonstrates understanding of how the Caminos Program works alongside other programs across the agency to support the orientation of youth and care team members. Able to demonstrate how the alignment of services supports treatment and how residential fits within the treatment services.
Demonstrate effective communication and leadership that contributes to the ability to teach a mentor direct care staff and supports Everstand’s central goal, “team work always.”
Promotes effective communication through the timely submission of documentation and weekly team meetings.
Provides oversight to ensure youth activities are documented daily in accordance with Everstand and ORR policies and procedures, to include by not limited to daily activity reports, child level events, significant incident reports, phone logs and allowance logs.
Demonstrates knowledge of and familiarity with both Everstand and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
Ensures that the staff to resident ratio is adequate and consistent with agency policy, State and Federal regulations.
Provides coverage in the unit as necessary.
Demonstrates the ability to ensure appropriate staff support for the unit, while minimizing and/or eliminating overtime.
Provides safe transportation in agency vehicles for residents to keep scheduled appointments as required.
Ensures that Youth Care Professionals successfully complete forty hours of professional training per year of employment to effectively meet their position responsibilities.
Obtain and maintain certification as a “user” in Everstand’s electronic health record software system and required Federal databases.
Obtain and maintain certification administer medication in accordance with State regulations; administer medication according to physician and/or nurse’s orders and documents the medication administration record (MAR).
Provides mandatory on-call coverage.