Unit Secretary

Lifepoint Health • Coralville, IA

12h

About The Position

Unit Secretary Position Summary
Provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Requirements

• Demonstrates professional, courteous, and helpful service in all interactions.
• Protects patient privacy and confidentiality in all communications and record handling.
• Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.
• Education: High school diploma required
• Computer experience required

Nice To Haves

• Two years of college-level education preferred.
• Prior hospital experience preferred.
• EMR/electronic documentation familiarity desirable.
• Ability to speak and write concisely; knowledge of medical terminology desirable.
• Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.

Responsibilities

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians’ orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED