Unit Secretary

Lifepoint Health • Chandler, AZ

1d

About The Position

Provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Requirements

• High school diploma required; two years of college-level education preferred.
• Computer experience required; EMR/electronic documentation familiarity desirable.
• Ability to speak and write concisely; knowledge of medical terminology desirable.
• Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.

Nice To Haves

• Prior hospital experience preferred.

Responsibilities

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians’ orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.
• Demonstrates professional, courteous, and helpful service in all interactions.
• Protects patient privacy and confidentiality in all communications and record handling.
• Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off
• Income-protection programs, such as life, accident, critical-injury insurance, short-and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees