Unit Secretary - ICU

AHS Vista•Waukegan, IL

11d•Onsite

About The Position

The Unit Secretary provides secretarial, reception, and clerical support for the department in compliance with hospital, departmental, and regulatory standards. This role is responsible for communicating patient requests, transcribing physician orders, performing receptionist duties, assisting staff by observing or sitting with patients as necessary, and completing other clerical functions to support quality patient care. Essential Job Functions Community Cares Responsibilities Demonstrates commitment to the Vista Community Cares Program. Consistently uses AIDET communication techniques with patients, families, and coworkers. Follows Standards of Behavior including Attitude, Appearance, Commitment to Co-Workers, Communication, Customer Waiting, Privacy, Responsiveness, Safety Awareness, Service Recovery, and Sense of Ownership. Department & Regulatory Compliance Adheres to all hospital and department policies and procedures. Participates in staff meetings, educational sessions, and performance reviews. Demonstrates support for Vista's strategic and operational initiatives. Maintains current knowledge through continuing education and required competencies. Communication of Patient Requests Responds promptly to patient call systems. Communicates patient needs effectively to nursing and medical staff. Demonstrates an understanding of patient care needs across the lifespan. Receptionist Duties Greets and assists patients, visitors, and staff courteously and professionally. Uses phone and paging systems to contact appropriate personnel. Directs inquiries to appropriate departments or staff members. Transcription of Physician Orders Accurately transcribes and enters physician orders according to established procedures. Copies charts and materials as requested. Clerical and Administrative Duties Updates admission, discharge, and transfer information in the computer system. Schedules internal and external patient procedures, including transportation arrangements. Maintains department inventory and orders supplies as needed. Generates reports and updates bulletin boards and computer messages. Performs timekeeping responsibilities if assigned. Patient Observation Support Observes and ensures the safety of patients at risk of injury. Communicates behavioral changes and maintains accurate documentation. Other Duties Performs all tasks in a safe and confidential manner. Completes assigned projects and adapts to changes in workflow and processes.

Requirements

High School Diploma required
Minimum two years of healthcare experience required
Strong verbal and written communication skills
Proficient in multitasking and prioritizing workload
Excellent telephone etiquette
Familiarity with computers and office equipment
Demonstrates ability to work with Neonatal, Pediatric, Adult, and Geriatric populations

Nice To Haves

Basic Life Support (BLS) certification preferred.

Responsibilities

Communicating patient requests
Transcribing physician orders
Performing receptionist duties
Assisting staff by observing or sitting with patients as necessary
Completing other clerical functions to support quality patient care
Adhering to all hospital and department policies and procedures
Participating in staff meetings, educational sessions, and performance reviews
Maintaining current knowledge through continuing education and required competencies
Responding promptly to patient call systems
Communicating patient needs effectively to nursing and medical staff
Greeting and assisting patients, visitors, and staff courteously and professionally
Using phone and paging systems to contact appropriate personnel
Directing inquiries to appropriate departments or staff members
Accurately transcribing and entering physician orders according to established procedures
Copying charts and materials as requested
Updating admission, discharge, and transfer information in the computer system
Scheduling internal and external patient procedures, including transportation arrangements
Maintaining department inventory and orders supplies as needed
Generating reports and updates bulletin boards and computer messages
Performing timekeeping responsibilities if assigned
Observing and ensuring the safety of patients at risk of injury
Communicating behavioral changes and maintains accurate documentation
Performing all tasks in a safe and confidential manner
Completing assigned projects and adapts to changes in workflow and processes