Unit Secretary (Weekend - Part Time)

RHI Rehab•Indianapolis, IN

11d•Onsite

About The Position

The Rehabilitation Hospital of Indiana (RHI), named Best Rehabilitation Hospital in Indiana in 2024 and 2025, provides quality rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions. RHI is the only Traumatic Brain Injury (TBI) Model System in the state of Indiana and one of only 16 in the U.S. Our campus on the west side of Indianapolis specializes in inpatient and outpatient evidence-based, patient-centered therapy for ages 15 and older. We offer a competitive compensation and benefits package, along with a 401k match and tuition reimbursement program. SUMMARY/PURPOSE OF JOB The Unit Secretary Acts as receptionist of the assigned programs and provides support clerical services for the adult rehabilitation patient care unit. Maintains supply inventories and performs routine inspections. Receives and communicates with all customers including visitors, patients, physicians and RHI staff. Understands and exhibits the principals of service excellence, leads by example, mentors' others in the performance of their assigned duties. Additionally, understands that every employee is responsible for exhibiting exceptional customer service by answering call lights on the nursing unit and if not able to assist personally, will inform the appropriate employee regarding the patient's need.

Requirements

Excellent written and verbal skills are required.
A willingness to work in a team environment to aide the provision of quality patient care.
Positive interpersonal skills required.
Knowledge of medical terminology critical to job success.
Demonstrated ability to keyboard proficiently and in a timely manner.
Must possess a High School diploma or equivalent.

Nice To Haves

Knowledge of and proficiency in basic Microsoft Word strongly preferred upon hire.
Bilingual capability (Spanish/English) strongly preferred.
One year of experience as Unit Secretary or Administrative Assistant in healthcare setting preferred.
Experience with Microsoft Word application preferred.
Medical terminology course helpful.
Education in medical terminology or health care related training extremely helpful for successful execution of this position.
Courses in Microsoft Office strongly preferred upon hire.

Responsibilities

Acts as a receptionist by greeting and offering assistance to patients, physicians, families, visitors, and other staff.
Uses proper telephone etiquette and professional demeanor when screening and making calls as evidenced by no patient, family or staff complaints.
Handles incoming and outgoing telephone calls and relays pertinent information to appropriate person(s) in professional manner and maintains patient/employee confidentiality.
Carries and answers unit cell phone when covering multiple units.
Accurately conveys information to charge nurse such as admission information (oxygen, trach, etc).
Assists with answering call lights and transporting patients to meals and therapy.
Responsible for calling vendor, logging in rental book and discontinuing orders for rental equipment in collaboration with the NRT Equipment Technician.
Supports unit operational policies including but not limited to filing, temperature logs weight boards, vital sign boards, supply ordering, checking tray list, distributing chlorhexidine to patient's room on admission, and printing discharge summary and pharmacy profile at discharge.
Maintains daily desk.
Supports FIM scoring process by maintaining Graduation Day protocols and files Care Tool BIM sheet in hard chart.
Participates in continuous quality improvement/ program evaluation activities and observes measures to ensure that hospital, Joint Commission, CARF, and other quality standards are met.
Other duties as assigned.
Staff will be required to perform other clerical activities as requested by management.
Data entry to Cerner or other computer programs/ applications.
Copying, Filing, Making telephone contacts in a timely fashion
Distribution or posting of documents.
Preparation of Meeting Minutes or other documents required by the organization.
Projects as assigned by Program Director