Unit Secretary Dav 5

Mass General Brigham•Salem, MA

22h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This position performs clerical support functions for the patient care unit, including environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. The role also assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts, part of the world’s most powerful force in medicine, where every role is important in changing lives. Built on the legacy of two leading academic medical centers, Mass General Brigham is committed to serving the community, dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system, recognizing that increasing value and continuously improving quality are essential to maintaining excellence.

Requirements

High School Diploma or Equivalent required
experience in a clerical support or customer service role
Computer skills Microsoft Office
Strong follow up and resolution
Ability to prioritize and manage multiple tasks
Strong patient/customer service skills
Ability to learn new software systems and technology skills
Adjusting actions in relation to others' actions

Nice To Haves

0-1 year experience in a clerical support or customer service role preferred

Responsibilities

Performs clerical support functions for the patient care unit.
Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues.
Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.
Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.