The Unit Secretary is responsible for all clerical and reception duties associated with the unit to which they are assigned. The Unit Secretary follows the Henry Ford Health Systems Team Member Standards of Excellence in all interactions.
Customer Service
Answer phones and facilitate communication between the nursing unit and callers
Respond to call lights
Clerical processing of new admissions including creating patient charts, other duties define by unit (i.e. MyChart enrollment)
Scheduling of post-discharge appointment with patient following the established business unit process.
During downtime, process and back-enter non-medication orders placed during downtime. a. Maintain downtime paper forms
Perform monthly maintenance of BCA, printer and unit report.
Notify appropriate resources for maintenance, track all requests and statuses for unit clinical, telecommunication (phone system) and computer equipment.
Contacts consultative services per business unit process.
Process patient information after discharge, including disposition in electronic health record (EHR) and breakdown of patient chart.
Assist with coordination of interpreter services after collaboration with nursing staff.
Performs cleaning of unit clinical, telecommunication (phone system) and computer equipment during each shift. Re-boots computer equipment if needed.
Performs tasks related to emergency response activities.
Performs purposeful rounding according to unit standards
High school diploma or G.E.D. equivalent
Previous experience as a unit secretary preferred
One year in healthcare setting such as medical office, hospital or laboratory