Unit Secretary - Emergency Department - Harbour View Medical Center

Bon Secours Mercy Health•Suffolk, VA

1d•Onsite

About The Position

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit. Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Requirements

High School Degree or GED
Possesses problem-solving skills
Basic computer skills
25 WPM typing skills
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Ability to be proactive in a rapidly changing environment

Nice To Haves

Prior healthcare clerical work
EPIC Electronic Health Record (EHR) training

Responsibilities

Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner
Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community
Schedules discharge follow up appointments; assists in recording traumas and codes within the facility
Performs other administrative or clerical duties and projects as assigned
Other duties as assigned