Ochsner Health-posted 4 months ago
Full-time • Entry Level
Remote • New Orleans, LA
Ambulatory Health Care Services

The Unit Secretary for the Medical Telemetry Stepdown Unit at Ochsner Health is responsible for assisting with the admit, discharge, and transfer functions of the assigned unit. This role involves performing various functions to support the department, including processing reservations, managing phone communications, and following up on requests from patients, families, and staff in a timely manner. The position requires effective communication skills and the ability to work independently while exercising sound judgment in difficult situations. The job description is a summary of the primary duties and responsibilities and is subject to change at the company's discretion.

  • Provides clerical support for the department.
  • Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
  • Serves as Patient Experience Ambassador for the unit.
  • Assesses EPIC chart reports to ensure proper unit charges.
  • Adapts behavior to the specific patient population, including respect for privacy and communication style.
  • Performs other related duties as required.
  • High School diploma or equivalent.
  • Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire.
  • Must have computer skills and dexterity required for data entry and retrieval of information.
  • Effective verbal and written communication skills.
  • Proficient with Windows-style applications and various software packages specific to the role.
  • Strong interpersonal skills and thorough understanding of current medical terminology.
  • Self-directed with the ability to work independently.
  • Strong organizational, planning, and time management skills.
  • Experience in the healthcare industry.
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