About The Position

Under the direction of a Registered Nurse, provides excellent customer service while providing clerical and administrative services; monitoring, ordering, and stocking supplies; and maintaining a safe work environment for patients, visitors, and staff. Establishes and maintains excellent rapport with Registered Nurses, physicians, and with unit and hospital staff. Establishes and maintains excellent rapport and public relations with patients, families, and visitors.

Requirements

  • Education - Unit Secretary training program or on-the-job training.
  • Completion of a nursing assistant, patient care tech or nursing fundamentals class preferred.
  • Experience - No experience required.
  • In lieu of US training, will accept 6 months of clerical or healthcare related experience or completion of nursing fundamentals course.
  • After hire, US/Monitor Techs are required to attend the formal arrhythmia training class and successfully complete the Prisma Health Arrhythmia exam with a minimum passing score within 2 attempts.
  • Successful completion of the arrhythmia exam must be completed within 30 days of hire.
  • Arrhythmia competencies must be maintained on an annual basis if selected into a monitor tech role.

Responsibilities

  • Performs effective customer service skills, including responding to patients, family and staff with kindness, courtesy, professionalism and efficiency.
  • Walks visitors to their destination and answers phones/intercoms in a friendly manner.
  • Participates in patient care rounding in collaboration with unit staff, including daily introductions to patient/families with the use of AIDET.
  • Manages ordering, stocking, and inventory of equipment and supplies in collaboration with nurse manager.
  • Monitors supplies, orders office supplies, orders special supplies, and maintains/organizes unit supply rooms.
  • Performs general reception and clerical duties at the nurse’s station, including responding to patient calls via intercom or in person.
  • Provides administrative and clerical support as needed for unit, including data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
  • Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards.
  • Performs duties as a PCT/NST/Certified Nursing Assistant/Monitor Tech as per job functions.
  • Performs other duties as assigned.
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