Unit Secretary Float

Mary Greeley Medical Center • Ames, IA

392d

About The Position

The Unit Secretary Float position at Mary Greeley Medical Center involves performing pre-registration and registration activities to support the financial stability of the organization. This role requires functioning as a float to various departments, ensuring a patient-centered care approach while managing patient interactions and administrative tasks.

Requirements

• Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams.
• Excellent customer service skills.
• Ability to analyze and interpret information to make decisions within scope of job functions with minimal supervision.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask and maintain strong attention to detail.
• Professional demeanor with strong administrative skills.

Nice To Haves

• Associates degree in healthcare related area of study
• 1 year Admitting/Registration or equivalent healthcare experience
• NAHAM Certified Healthcare Access Associate
• Understanding and knowledge of medical terminology
• General knowledge of third-party payers
• System experience - Epic, OnBase, Elavon
• Knowledge of multi-line switchboard

Responsibilities

• Acts as a patient liaison upon arrival to the department and notifies appropriate personnel of patient's arrival.
• Arrives patients in the electronic health record and ensures accuracy of information.
• Assists patients, family, and visitors with various needs, utilizing specific communication tools to enhance customer service, and transports throughout the hospital facility.
• Completes registrations by verifying and updating all patient information to ensure accurate information for hospital records and timely reimbursement.
• Explains and obtains all required patient signatures on applicable forms.
• Offers copies of documents and regulatory material to all patients and scans appropriate documents to the electronic health record.
• Verifies insurance eligibility and benefits through e-verification, insurance websites, and/or by phone and confirms worker's compensation cases with employers and secures applicable billing information.
• Schedules, cancels, and reschedules patients for appointments.
• Ability to multi-task and work efficiently to maintain high volume of phone calls.
• Documents actions and interactions in the medical record as appropriate to maintain thorough record of events and information.
• Exercises judgment in sensitive situations and maintains a high level of confidentiality.
• Functions independently within a team setting and displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.
• Participates in staffing meetings, staff development, and training of new staff.
• Performs other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Associate degree