Unit Secretary - ER Full Time Nights (Lakeland Highlands Hospital)

Orlando Health•Lakeland, FL

21h•Onsite

About The Position

Unit Secretary - ER Full Time Nights (Lakeland Highlands Hospital) Position Summary Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond. Opening in summer 2026, Orlando Health Watson Clinic Lakeland Highlands Hospital – a state-of-the-art, seven-story, multi-specialty hospital – will serve as a vital 550,000 square-foot healthcare hub offering: 300+ inpatient beds and 69 emergency and observation beds 11 operating rooms and four cardiac interventional suites Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens Comprehensive cardiovascular, neurology, and oncology services Advanced surgical procedures Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Position Summary: Responsible for routine clerical/secretarial tasks for persons in a nursing unit.

Requirements

High School diploma or equivalent.
Keyboarding skills and knowledge of Microsoft Word and Excel.
Knowledge of Medical terminology, or Health Unit Coordinator Certification.

Responsibilities

Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner.
Transcribes physicians’ orders promptly, accurately and completely according to policy/procedure.
Communicates consultation requests to physicians or therapists promptly and accurately.
Performs data entry and assembles, compiles, and breaks down medical records.
Prepare/copy designated medical record/ information for transfer to other facilities.
Answers phone calls, routes callers, assist in pages, and takes messages and provides routine information to callers.
Answers patient call lights in person or via intercom; fills request or refers to appropriate person promptly.
Communicate effectively in all interactions.
Works under the direction of the charge nurse.
Assists in making appointments for patients.
Working knowledge of office/departmental equipment.
Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.
Collaborate in partnership interdepartmentally to promote and provide a safe environment.
Utilize compassion to create a therapeutic environment.
Possesses excellent interpersonal skills and ability to work in a team environment.
Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
May have limited access to areas storing medications.
Maintains pre-established par levels of all unit office supplies.
Assists in the stocking of both unit and office supplies.
Monitor time and attendance through Kronos (or timekeeping system).
Prioritizes workload to manage multiple priorities.
Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Maintains a clean, safe and organized unit.