Unit Secretary - ER Full Time Days

Orlando Health-posted about 1 year ago
Full-time • Entry Level
Sebastian, FL
Ambulatory Health Care Services
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The Unit Secretary in the Emergency Room is responsible for performing routine clerical and secretarial tasks to support the nursing unit. This role involves managing communications, maintaining medical records, and ensuring a smooth operation within the unit while providing excellent customer service to patients and visitors.

  • Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner.
  • Transcribes physicians' orders promptly, accurately and completely according to policy/procedure.
  • Communicates consultation requests to physicians or therapists promptly and accurately.
  • Performs data entry and assembles, compiles, and breaks down medical records.
  • Prepares/copies designated medical record/information for transfer to other facilities.
  • Answers phone calls, routes callers, assists in pages, and takes messages and provides routine information to callers.
  • Answers patient call lights in person or via intercom; fills requests or refers to appropriate person promptly.
  • Communicates effectively in all interactions.
  • Works under the direction of the charge nurse.
  • Assists in making appointments for patients.
  • Maintains working knowledge of office/departmental equipment.
  • Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.
  • Collaborates interdepartmentally to promote and provide a safe environment.
  • Utilizes compassion to create a therapeutic environment.
  • Possesses excellent interpersonal skills and ability to work in a team environment.
  • Transports and delivers items, equipment, and medications throughout the facility.
  • Maintains pre-established par levels of all unit office supplies.
  • Assists in the stocking of both unit and office supplies.
  • Monitors time and attendance through Kronos or timekeeping system.
  • Prioritizes workload to manage multiple priorities.
  • Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.
  • Maintains regular, punctual attendance consistent with Orlando Health policies.
  • High School diploma or equivalent.
  • Keyboarding skills and knowledge of Microsoft Word and Excel.
  • Knowledge of Medical terminology, or Health Unit Coordinator Certification.
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