Unit Operations Coordinator NICU Stpl

Children's Minnesota • Saint Paul, MN

90d • $43,992 - $62,795

About The Position

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need.

Requirements

• High school diploma preferred.
• 1-year of experience in a patient care setting preferred.
• Outstanding professional and positive customer service skills.
• Positive attitude.
• Exceptional problem solving skills.
• Strong computer skills such as Microsoft Word, Excel, or hospital technology systems.
• Ability to coach others with hospital technology systems.
• Competent with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills.
• Self-directed, organized, and a problem solver.
• Ability to multitask and work independently and within a team.

Responsibilities

• Provide exemplary customer service to families, staff, providers, and visitors.
• Answer questions and problem solve as needed.
• Respond to phone calls that come into the units.
• Arrange for deliveries to patients' rooms.
• Direct visitors to their destinations.
• Maintain a safe and welcoming environment.
• Act as a liaison to other departments.
• Support patient care on the unit(s).
• Provide overall administrative support for the unit.
• Serve as the unit's technology resource.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Shift differentials or premium pay for night, weekend, or on-call work.

What This Job Offers

• Job Type: Part-time
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED