Unit Manager - Theo and Betty's - Paine Field Airport

Concessions International • Seattle, WA

1d • Onsite

About The Position

The Unit Manager is responsible for the overall operation, financial performance, and leadership of Theo & Betty’s, a quick‑service deli and retail concept located in a secure airport environment. This role has full accountability for staffing, guest satisfaction, operational execution, financial results, and compliance with company standards and all airport, safety, and security requirements. This is a working management position. The Unit Manager is expected to spend approximately 85–90% of each workday actively working in the unit, performing operational and service functions alongside the team while providing hands‑on leadership, oversight, and support. The Unit Manager leads by example, maintains a visible presence on the floor, and partners closely with supervisors, associates, and leadership to ensure a safe, efficient, and profitable operation in a fast‑paced, high‑volume airport setting.

Requirements

• Minimum 3–5 years of General Manager or senior management experience in food service, coffee, retail, or hospitality.
• Demonstrated experience managing financial performance and budgets.
• Strong leadership, communication, and problem‑solving skills.
• Ability to manage in a fast‑paced, high‑volume, highly regulated environment.
• Proven ability to lead by example, hold leaders accountable, and drive results.
• Proficiency with POS systems, scheduling tools, and inventory management.
• Ability to stand for extended periods and lift up to 30 lbs as needed.
• Open schedule with flexible availability, including early mornings, weekends, holidays, and emergency coverage.
• Ability to read, write, and understand English.
• Must be able to obtain and maintain a Paine Field Airport Security Badge issued through Snohomish County.
• Must successfully pass all TSA‑required background checks and fingerprinting.
• Must comply with all airport, TSA, Snohomish County, and security regulations at all times.

Nice To Haves

• Experience planning and fostering revenue growth strongly preferred.

Responsibilities

• Leadership & Team Management Recruit, hire, onboard, train, schedule, and develop supervisors and associates.
• Provide ongoing performance coaching, feedback, and corrective action as needed.
• Foster a culture of accountability, professionalism, teamwork, and guest service excellence.
• Ensure consistent enforcement of company policies, procedures, and standards.
• Partner with Human Resources on employee relations matters, documentation, investigations, and compliance.
• Guest Experience Ensure exceptional guest service standards are consistently met or exceeded.
• Address and resolve guest concerns escalated from supervisors.
• Monitor service execution and adjust staffing and positioning as needed to support peak travel times.
• Maintain a welcoming, clean, and organized service and retail environment at all times.
• Operations & Food Service Execution Oversee daily food, beverage, barista, and retail operations.
• Actively participate in daily operations as a working manager for the majority of each shift.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Maintain brand standards for product quality, preparation, presentation, and portion control.
• Ensure proper use, cleanliness, and maintenance of all equipment and facilities.
• Effectively manage operational challenges inherent to an airport location.
• Financial & Business Management Full P&L responsibility, including revenue, labor, food cost, and controllables.
• Develop and manage schedules to align labor with fluctuating business volume and budget targets.
• Oversee cash handling controls, deposits, audits, and loss‑prevention practices.
• Monitor inventory levels, conduct counts, investigate variances, and implement corrective action plans.
• Analyze performance metrics and implement strategies to improve profitability and efficiency.
• Grow business revenues through planned local marketing initiatives and additional revenue opportunities as presented.
• Compliance, Safety & Airport Requirements Ensure compliance with all airport, TSA, Snohomish County credentialing, and security regulations.
• Maintain readiness for inspections, audits, and credentialing requirements.
• Ensure all employees understand and follow airport access protocols and security standards.
• Promote a safe working environment and immediately address safety hazards or concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed