Unit Manager, Control Center

Piedmont Airlines•Washington, DC

1d•$55,000

About The Position

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Control Center in our Ground Handling Department. The Unit Manager oversees the performance of the entire station operation and coordinates with both internal and external stakeholders to ensure the overall performance and execution of flight operations. The successful candidate will have familiarity with Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program regulations. This position will report to the Department Manager.

Requirements

Proven success as a Team Leader with ability to pre-plan and identify issues well in advance
Familiarity with FAA and Aircraft Operator Standard Security Program regulations
Ability to be self-driven, highly motivated, creative, and results-oriented
Ability to prioritize and execute with a sense of urgency and precision
Ability to work well under pressure, in a variety of work schedules, and during irregular operations
Ability to work well with all levels of management and support staff
Ability to diffuse conflicts among team members
Knowledge of Microsoft Office Suite
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required.
We also require proof of high school or GED completion.
Minimum 18 years of age.

Nice To Haves

Previous experience in a hub environment or related experience working in a dispatch or air carrier environment
Previous airline supervisory experience and working knowledge of Air Operations Area (AOA) environment
Two (2) years of experience in a leadership role
Extensive knowledge of QIK and Sabre
Knowledge of Aerobahn, Ascent RNV, ConnectMe, Flight Load Monitor, GET and PRIME
Bachelor’s Degree in Aviation, Business Management, or another related field

Responsibilities

Identify daily challenges that may hinder operational objectives and communicate operational plans effectively
Collaborate with all local operating departments as well as partner carrier System Operations Centers (SOCs), Integrated Operations Center (IOC), and outside agencies pertaining to American Airlines (AA) operational flight schedules and effectively interpret information from the various sources
Serve as a liaison between Mainline and Regional workgroups for operational planning
Adjudicate and properly apply the Delay Code Handbook and Are You Ready (AYR) procedures
Investigate and resolve all operational irregularities in compliance with carrier operating procedures
Identify opportunities for development of Control Center agents to advance the future of the organization
Correct non-compliant behavior and conduct corrective action as required
Administrative duties to include daily/weekly/monthly reports