Unit Hospitality Associate – Emergency Department – St. Joseph Warren Hospital

Mercy Health • Warren, OH

1d

About The Position

The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.

Requirements

• Less than High School Diploma
• Medical Terminology course or completion within one year.
• Heart Saver.
• Must possess healthcare knowledge to communicate with medical professionals.
• Must possess strong communications and customer service skills and ability to defuse situations.

Nice To Haves

• High School Diploma or GED
• Previous experience working in hospital setting.
• Previous unit clerk experience or equivalent preferred.
• Computer literacy (charting, emails, and other documentation).

Responsibilities

• Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures.
• Coordinates the ordering of supplies per par levels.
• Answers unit telephones courteously and quickly addresses the caller’s needs.
• Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures.
• Maintains daily unit worksheet (ADT board).
• Maintains Social Service log.
• Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc.
• Communicates patient clinical requests to nursing staff.
• Answers patient call lights courteously and quickly addresses the patient’s needs.
• Transports ambulatory/wheelchair patients as directed by the RN.
• Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
• Manages physician consultations and charts accordingly in Epic Care PATH.
• Greets physician on the unit.
• Introduces physician to new associates.
• Locates patient’s nurse for physician when necessary.
• Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel.
• Maintains paper-light chart.
• Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
• Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit.
• Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff.
• Documents according to hospital policy.
• Enters patient billing as required.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED