Unit General Manager I (Retail)

Areas USA, Inc • Inglewood, CA

8d

About The Position

Lead and oversee all aspects of airport retail operations by driving exceptional results, establishing and maintaining company culture, and managing key client relationships. Hold full accountability for achieving financial, operational, and customer service objectives while creating and sustaining a best-in-class work environment. Develop and implement strategic training initiatives and provide leadership to all personnel to ensure consistent delivery of premium service that exceeds Retail standards and company policies and procedures. Direct and mentor the management team to achieve operational excellence and foster professional growth.

Requirements

• High School Diploma or equivalent required.
• 2+ years retail management.
• Basic communication skills.
• Ability to organize shift-level tasks.
• Strong customer service skills.
• Understanding of basic business patterns.
• Ability to work effectively with a diverse workforce.
• Familiarity with inventory management basics.
• Emerging leadership ability and team motivation skills.
• Basic understanding of sales, labor costs, and cost of goods.
• Ability to work under pressure.
• Able to work a flexible work schedule including weekends and holidays.

Responsibilities

• Follow all policies, procedures, standards, specifications, guidelines, and training programs.
• Oversee merchandise inventory and verify and oversee reconciliation process for deliveries.
• Resolve immediate customer concerns about product quality or service following company standards.
• Maintain store presentation standards throughout shifts and complete required documentation.
• Supervise staff during shifts to ensure health and safety standards are followed according to state and local guidelines.
• Complete shift-related paperwork, including forms and reports in a timely manner.
• Monitor and report supply levels for store fixtures, display materials and cleaning items.
• Report maintenance and repair needs for equipment and facilities.
• Execute opening and closing procedures and maintain security standards.
• Provide feedback on team member performance.
• Make employment and termination recommendation consistent with company guidelines.
• Monitor staff compliance with company dress code guidelines.
• Assist with on-the-job training for new team members.
• Monitor merchandise presentation and sales methods to ensure compliance with brand and company specification and standards.
• Forecast labor and staff schedule appropriately as business dictates in compliance with CBS if applicable.
• Responsible for onboarding and continued development of associates assigned to their concept.
• Perform any other duties as assigned by supervisor.

Benefits

• We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options.
• Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match.
• Plus, enjoy access to discount programs for travel and entertainment and a location meal program.
• In addition, this position is bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED