Unit Customer Service Rep - Ante Postpartum - Days

Tampa General Hospital•Tampa, FL

1d•Onsite

About The Position

High school diploma or GED required. Ability to demonstrate knowledge of customer service excellence, basic computer skills, and communicates effectively both verbally and in writing required. Hospital experience preferred This role is part-time working 1 (ONE) 12-hour shift a week. Under general supervision, follows established policies, procedures, and professional guidelines, performing customer service, receptionist, and clerical/ secretarial activities. Serves as a communication resource for patients, visitors, family, and health care team members with the ability to triage communication priorities. Answers the telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls, orders supplies, and stock items as required. Keeps unit neat and organized. Also responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital. Other duties as assigned.

Requirements

High school diploma or GED required
Ability to demonstrate knowledge of customer service excellence
Basic computer skills
Communicates effectively both verbally and in writing

Nice To Haves

Hospital experience preferred

Responsibilities

performing customer service
receptionist
clerical/ secretarial activities
Serves as a communication resource for patients, visitors, family, and health care team members with the ability to triage communication priorities
Answers the telephone and patient intercom system
Alerts nursing staff to patient and family concerns and other calls
Orders supplies, and stock items as required
Keeps unit neat and organized
performing job duties in accordance with mission, vision, and values of Tampa General Hospital
Other duties as assigned