Unit Customer Service Rep - Ante Postpartum - Days

Tampa General Hospital • Tampa, FL

132d

About The Position

Under general supervision, follows established policies, procedures, and professional guidelines, performing customer service, receptionist, and clerical/secretarial activities. Serves as a communication resource for patients, visitors, family, and health care team members with the ability to triage communication priorities. Answers the telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls, orders supplies, and stock items as required. Keeps unit neat and organized. Also responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital. Other duties as assigned.

Requirements

• High school diploma or GED required.
• Ability to demonstrate knowledge of customer service excellence.
• Basic computer skills required.
• Effective verbal and written communication skills required.

Nice To Haves

• Hospital experience preferred.

Responsibilities

• Perform customer service, receptionist, and clerical/secretarial activities.
• Serve as a communication resource for patients, visitors, family, and health care team members.
• Triage communication priorities effectively.
• Answer the telephone and patient intercom system.
• Alert nursing staff to patient and family concerns and other calls.
• Order supplies and stock items as required.
• Keep the unit neat and organized.
• Perform job duties in accordance with the mission, vision, and values of Tampa General Hospital.
• Complete other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED