Unit Coordinator - BIDMC Pre-Op/ PACU
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Unint Coordinator facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. Preop is a 30‑bed unit, and PACU is a 33‑bed unit supporting patients undergoing anesthesia‑related procedures and surgeries. This role streamlines patient flow by coordinating admissions, supporting providers, and ensuring timely access to supplies and essential information. It delivers exceptional service by responding quickly to patient needs, welcoming visitors, and navigating key clinical systems to keep operations running smoothly. Additionally, it maintains equipment and patient valuables with accuracy and accountability, helping the unit function safely and efficiently. The schedule is Monday through Friday, 6:00 AM–2:30 PM, with Wednesdays 7:00 AM–3:30 PM, and no weekends or holidays required.
Requirements
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years of related work experience required.
- Prior customer service experience.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff, and the admission facilitator.
- Assists providers and ensures the availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors, and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
- Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
- Serves as a point person for the resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies, and outside purchases.
- Coordinates special purchase for patient care needs (e.g., specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit-based patient value program.
- Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
- Reports unresolved losses to the Operations Coordinator.
Benefits
- Equal Opportunity Employer/Veterans/Disabled
- At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
