Unit Coordinator - BIDMC MICU (per diem)

Beth Israel Lahey Health

1d • Onsite

About The Position

The Unit Coordinator facilitates the smooth and efficient functioning of the unit, serving as a liaison between patients, visitors, and clinicians. This role involves partnering with nurses to coordinate day-to-day patient flow, including communications regarding patient admissions, discharges, and transfers, while providing outstanding service for every customer interaction.

Requirements

• High School diploma or GED required.
• 0-1 years of related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Nice To Haves

• Associate's degree preferred.
• Previous administrative experience in a healthcare setting.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff, and the admission facilitator.
• Assists providers and ensures the availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors, and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
• Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
• Serves as a point person for the resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies, and outside purchases.
• Coordinates special purchase for patient care needs (e.g., specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit-based patient value program.
• Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
• Reports unresolved losses to the Operations Coordinator.

Benefits

• comprehensive compensation and benefits
• healthy and balanced life

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees