Unit Coordinator - Medical Surgical - Neuro/Stroke Unit, 16 Hours (Rotating Days/Evenings- Every Weekend(Saturday and Sunday) 8 hr. Shifts

About the position

The Unit Coordinator is responsible for the overall clerical functions of the nursing station/front desk. This role involves working collaboratively with the clinical team to participate in the delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members. The position is located in the Med Surge - Neuro/Stroke unit and requires a schedule of 16 hours, working days/evenings every weekend in 8-hour shifts.

Responsibilities

• Greets and directs patients, families, visitors, and staff in a friendly, courteous, positive customer service manner.
• Coordinates activities of front desk/office support services and performs clerical duties for the department.
• Answers/responds to telephone calls and inquiries in a timely manner.
• Checks and replies to BMC e-mail frequently during shift.
• Logs in to the pulmonary function test (PFT) extension at the start of each shift and logs off at breaks and end of shift.
• Uses manual/computer programs for access & data entry of patient information.
• Answers patient call lights in a timely manner and follows up on requests.
• Maintains communication data, including computer, charge/white boards, and daily communication sheets.
• Participates in orienting patients to their room and unit.
• Initiates daily RN phone assignment and logs RN daily phone numbers.
• Secures patients' personal property and belongings according to hospital procedures.
• Monitors healthcare computer software systems for new discharge orders and prints discharge summaries.
• Handles and distributes mail, flowers, gifts, etc.
• Identifies emergency situations and initiates appropriate response actions.
• Coordinates and makes appointments for transportation for patients.
• Works collaboratively with other units, services, and departments.
• Performs a variety of office and clerical functions, such as photocopying and faxing.
• Coordinates unit's communications including placing alpha numeric text pages.
• Assists in patient admission, discharge, and transfer processes.
• Maintains accurate, complete, up-to-date patient care records.
• Prepares charts and labels on admission with appropriate documentation sheets.
• Accesses, retrieves, and enters computerized and non-computerized data.
• Schedules and books patient appointments.
• Checks chart for completeness and ensures appropriate pathway sheets are in place.
• Transcribes patient care orders accurately and in a timely manner.
• Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling.
• Maintains appropriate manual/computer logs records and unit databases.
• Ensures that the unit has a current Downtime Materials Box.
• Conducts daily rounds to ensure a safe and clean environment.
• Initiates work/repair orders and logs issues with the ITS rounder.
• Logs/completes daily patient charges/billing.
• Checks inventories, orders, maintains, and restocks supply of papers, forms, and office supplies.
• Participates in searches for missing patients, belongings, and/or equipment.
• Maintains and troubleshoots basic office equipment.
• Acts in a manner that supports a positive and collaborative work environment.
• Seeks out and acts upon constructive feedback regarding daily performance.
• Participates in staff meetings and quality improvement projects.
• Complies with established practice standards, policies, procedures, and regulations.
• Maintains a presentable appearance in accordance with dress code.
• Assists in orientation of new staff and serves as a resource to float staff.
• Adapts to changing patient and unit needs.
• Collaborates with charge nurse/supervisor to coordinate break periods.
• Remains knowledgeable of and demonstrates reliability in regard to established work rules.
• Utilizes hospital's cultural beliefs as the basis for decision making.

Requirements

• Requires a high school education or GED.
• One to two years previous clerical experience, preferably in a healthcare setting.
• Demonstrated competence to effectively speak, read, and write English.
• Ability to accurately interpret and utilize medical terminology and abbreviations.
• Demonstrated proficiency with various computer software systems, including Microsoft Office and hospital systems.
• Ability to use and troubleshoot basic office equipment.
• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills.
• Physical ability to meet core job requirements in accordance with practice setting demands.

Nice-to-haves

• Multilingual skills (beyond that of English) in languages appropriate to the patient populations served.