Unit Coordinator - BIDMC, Complex and Vascular Surgery (Full-time days, 32hrs)

Beth Israel Lahey Health • Boston, MA

128d

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction.

Requirements

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Nice To Haves

• Previous administrative experience in a healthcare setting.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff, and admission facilitator.
• Assists providers and ensures the availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within the scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors, and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
• Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
• Serves as a point person for the resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies, and outside purchases.
• Coordinates special purchase for patient care needs (e.g., specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit-based patient value program.
• Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
• Reports unresolved losses to the Operations Coordinator.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED