Unit Coordinator (40 hrs/week, Evenings) - Hematology/Oncology Unit

Tufts Medicine • Boston, MA

196d

About The Position

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a 'hands on' environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One (1) year of customer service experience in a healthcare or customer facing setting.
• Associate's degree.

Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy.
• Files pertinent data in appropriate patient's record.
• Prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records, in accordance to hospital standards and policy.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
• Transcribes physician orders to appropriate information sites.
• Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports.
• Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
• Coordinates communication during emergency situations or STAT requests or orders.
• Follows through with orders unable to be completed during the off-shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies and equipment inventory.
• Responsible for information shared at all staff meetings.
• Assists with orientation and training of new unit coordinators as designated by the department leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED