Unit Continuing Care Assistant - Unit C3a

Bassett Healthcare Network • Cooperstown, NY

142d • $17 - $25

About The Position

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

Requirements

• High school diploma or GED, preferred.
• Minimum 2 years experience working with regulatory programs, administrative/secretarial in a professional setting, or patient scheduling/registration experience, required.
• Associates degree or higher will waive the experience requirement.

Nice To Haves

• Communication skills.
• Ability to build relationships.
• Computer skills.
• Multi-tasking abilities.
• Attention to detail.
• Self-motivated.
• Office administration skills.

Responsibilities

• Provides non-clinical administrative support for continuing care unit activities.
• Supports unit staff with ensuring Care Logistics software accurately reflects current unit status.
• Reviews records, documents, and plans; collects and reports information.
• Uses data collection tools to reflect activities, as noted by review of documentation.
• Provides community resource information as requested and facilitates or completes referrals as directed.
• Assures appropriate classification is complete for each patient, each shift.
• Reviews Physician admission order and validates status and level of care matches order.
• Updates bedded patient status.
• Identifies potential discharges and updates patient status and planned discharge time in Care Logistics software.
• Assists Unit C3 and primary Nurse in ensuring all patient information in the Care Logistics software and documentation software is up to date.
• Assists C3s with referrals; faxes and photocopies medical record information as needed for post-acute patient placement to facilitate timely discharges.
• Supports Unit C3s and Complex C3s with setting up transport, DME, and Follow-up appointments.
• Collects patient's insurance authorization for medications and discharge needs.
• Notifies payer, as required, of patient's admission and level of care —either online or via telephone.
• Assists in the submission of medical information to payers and community care providers as needed.
• Receives referrals from Unit C3 for discharge planning assistance.
• Assists Complex C3's with difficult discharge planning documents (faxing, calls etc.).
• Follows up with post-acute care facilities on bed holds.
• Sends out faxes and clinical information as assigned for referrals to the following community, SNF, Rehab, tribute, wound care, and other post-acute LOC as assigned by Unit C3.
• Obtains necessary medical records and documentation.
• Cross-trains to provide support for the logistics transportation.
• Assesses payment source, determines coverage for needed services, including obtaining authorization (medication, STR, transportation etc.), in advance of discharge implementation.
• Completes referral for the Health Insurance Eligibility Specialist and follows up as needed.
• Verifies patient's insurance eligibility for direct admits and facility transfers; obtains authorization if necessary.
• Updates/corrects insurance information; notifies departments to ensure accurate financial data is available.
• Keeps Unit CCM informed of status, interventions, and plans to progress patient care to discharge.
• Actively communicates with multidisciplinary healthcare team (Primary Nurse, nurse manager, C3, etc.).
• Meets with Unit C3 and Complex C3 daily to identify patients with financial assistance needs and community service needs (CHHA, meals on wheels, lifeline etc.).
• When directed by Unit C3 and/or Complex C3, initiates and completes referral(s) or any other Community Services Referral.
• Attends SNAP rounds on acute care units report progress with discharge plan details.
• Meets with patients to provide information and discuss services being arranged (CHHA, DME. Infusion, wound vac etc.).
• Communicates discharge plan details to patient and family as needed.
• Visits the patients to assure patient's choice of agencies or preferred provider has been selected.
• Provides patient or patient representative with other service options available in their area.
• Visits patient or patient representative to obtain required information to initiate referral(s).
• Reviews financial obligation with patient or patient representative as related to referral.
• Contacts referral destination in person, by phone, fax or EPIC to notify of early alert and final alert.

Benefits

• Paid time off, including company holidays, vacation, and sick time.
• Medical, dental and vision insurance.
• Life insurance and disability protection.
• Retirement benefits including an employer match.

What This Job Offers

• Job Type: Full-time
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED