UNIT CLERK

MENA REGIONAL HEALTH SYSTEM•Mena, AR

1d•Onsite

About The Position

Under the direction of the Director of Clinical Operations, the Unit Clerk will perform a variety of front office physician duties. This role involves working the reception desk, answering phones, greeting and communicating with patients, visitors, and providers. Key responsibilities include scheduling, cancelling, and rescheduling patient appointments, making appointment reminder telephone calls, and performing insurance verification and verification of patient demographics. The Unit Clerk is also responsible for filing and retrieving medical records/files, copying and faxing duties, collecting co-pays and cash from patients, obtaining authorization on credit cards, and entering charges, payments, and balancing the day in the computer system. The position requires adherence to the Code of Conduct, Mission Statement, and Model MRHS values/behaviors, as well as understanding and adhering to all physician services procedures. The Unit Clerk may also be requested to train peers and perform other duties as assigned.

Requirements

High school diploma or GED
Reaching and grasping with arms and hands
Proofreading and checking documents for accuracy
Using a keyboard to enter or transform words or data
Hearing in normal and soft tones
Ability to read and understand written English words and sentences
Ability to communicate orally and in writing in English words and sentences
Ability to understand spoken English words and sentences
Ability to communicate with others by telephone and e-mail
Understanding, supporting and promoting the organizational values inherent in the philosophy of Mena Regional Health System
Performing job duties in a manner which demonstrates the values of Mena Regional Health System and its commitment to customer service
Ability to use good judgment with good computer skills
Requires a high degree of tact, discretion, accuracy and confidentiality in dealing within the hospital as well as community
Complying with Human Resources policies and procedures

Nice To Haves

Prior experience

Responsibilities

Work the reception desk, answering phones, greet and communicate with patients, visitors, and providers
Scheduling, cancelling, and rescheduling patient appointment
Making appointment reminder telephone calls
Insurance verification and verification of patient demographics
Filing and retrieving medical records/files
Copying and faxing duties
Collecting co-pays and cash from patients, getting authorization on credit cards
Entering charges, payments, and balancing the day in the computer system
Practice and adhere to the Code of Conduct, Mission Statement, and Model MRHS values/behaviors
Must read, understand, and adhere to all physician services procedures
Train peers as requested
Perform other duties as assigned