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ChristianaCare•Newark, DE

23h•Onsite

About The Position

The Unit Clerk II promotes patient, physician, and staff satisfaction through proactive, supportive administrative services. This role performs functions of a receptionist, data entry clerk, order entry clerk, and acts as a liaison to ancillary departments and inter-agencies. The Unit Clerk II performs clerical and related duties as required to facilitate effective patient care within the Emergency Department.

Requirements

High school graduate or equivalent
Two years’ clerical or related experience required
Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department

Nice To Haves

Experience in a patient care environment preferred

Responsibilities

Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
Receives records and relays messages promptly and courteously
Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
Places calls to physicians and other agencies for patient disposition as requested
Receives inter- and intra-departmental communications and address appropriately
Directs physicians to appropriate nursing personnel for physician orders
Delivers telephone messages to patients, nurses, providers promptly
Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk
Uses an ED tracker system functionality appropriately
Obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels
Demonstrates knowledge of facility regulations regarding visitors
Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date
Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care
Performs clerical duties related to admission/discharge/transfer using the departmental established computer system
Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment which includes but not limited to printing records as requested by physician from the Power chart system
Follows and adheres to the principles to giving five-star Customer Service care for all patients no matter the background
Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies
Assists in development and implementation of customized new employee orientations
Precepting of new Emergency Department employees
Active members of various committees and work groups
Assists with records and reports, preparation and assembling of charts and forms
Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities
Always maintains patient confidentiality
Performs assigned work safely, adhering to established departmental and safety rules and practices
Reports to supervisor any unsafe activities, conditions, hazards, or safety violations
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
Performs other related duties as required or assigned, which are reasonably within the scope of position