Unit Clerk II - 11p-7:30a; e/o wknd & e/o hol.

ChristianaCare • Newark, DE

4d • $18 - $26 • Onsite

About The Position

PRIMARY FUNCTION: To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performing functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments and inter-agencies. Performs clerical, and related duties as required to facilitate effective patient care.

Requirements

• High school graduate or equivalent.
• Two years’ clerical or related experience required.
• Exemplary prioritization and organization skills.
• Emotional stability to handle stress as a result of high volume, fast pace and multiple concurrent responsibilities.
• Ability to handle conflict and maintain composure.
• Ability to exercise good judgement and tact.
• Oral and written communication skills.
• Knowledge of clerical procedures and techniques.
• Ability to use telephone, paging systems, computer systems, fax machines, printers, copiers.
• Windows and web-based knowledge/skill.
• Ability to maintain confidentiality.
• Ability to locate and use reference materials.
• Ability to work as a team member and independently within guidelines.
• Ability to train/orient in an effective and efficient manner.
• Ability to type 30wpm.

Nice To Haves

• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Responsibilities

• Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
• Places calls to physicians and other agencies for patient disposition as requested.
• Receives inter- and intra-departmental communications and address appropriately
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients, nurses, providers promptly
• Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
• Uses an ED tracker system functionality appropriately.
• Obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels.
• Demonstrates knowledge of facility regulations regarding visitors.
• Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
• Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
• Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care.
• Performs clerical duties related to admission/discharge/transfer using the departmental established computer system.
• Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment which includes but not limited to printing records as requested by physician from the Power chart system.
• Follows and adheres to the principles to giving five-star Customer Service care for all patients no matter the background
• Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies.
• Assists in development and implementation of customized new employee orientations.
• Precepting of new Emergency Department employees.
• Active members of various committees and work groups.
• Assists with records and reports, preparation and assembling of charts and forms.
• Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
• Always maintains patient confidentiality.
• Performs assigned work safely, adhering to established departmental and safety rules and practices.
• Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required or assigned, which are reasonably within the scope of position

Benefits

• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
• To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED