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ChristianaCare•Newark, DE

3d•$18 - $26•Onsite

About The Position

To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performing functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments and inter-agencies. Performs clerical, and related duties as required to facilitate effective patient care.

Requirements

High school graduate or equivalent.
Two years’ clerical or related experience required.
Exemplary prioritization and organization skills.
Emotional stability to handle stress as a result of high volume, fast pace and multiple concurrent responsibilities.
Ability to handle conflict and maintain composure.
Ability to exercise good judgement and tact.
Oral and written communication skills.
Knowledge of clerical procedures and techniques.
Ability to use telephone, paging systems, computer systems, fax machines, printers, copiers.
Windows and web-based knowledge/skill.
Ability to maintain confidentiality.
Ability to locate and use reference materials.
Ability to work as a team member and independently within guidelines.
Ability to train/orient in an effective and efficient manner.
Ability to type 30wpm.

Nice To Haves

Experience in a patient care environment preferred.
An equivalent combination of education and experience may be substituted.

Responsibilities

Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
Receives records and relays messages promptly and courteously.
Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
Places calls to physicians and other agencies for patient disposition as requested.
Receives inter- and intra-departmental communications and address appropriately
Directs physicians to appropriate nursing personnel for physician orders.
Delivers telephone messages to patients, nurses, providers promptly
Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
Uses an ED tracker system functionality appropriately.
Obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels.
Demonstrates knowledge of facility regulations regarding visitors.
Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care.
Performs clerical duties related to admission/discharge/transfer using the departmental established computer system.
Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment which includes but not limited to printing records as requested by physician from the Power chart system.
Follows and adheres to the principles to giving five-star Customer Service care for all patients no matter the background
Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies.
Assists in development and implementation of customized new employee orientations.
Precepting of new Emergency Department employees.
Active members of various committees and work groups.
Assists with records and reports, preparation and assembling of charts and forms.
Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
Always maintains patient confidentiality.
Performs assigned work safely, adhering to established departmental and safety rules and practices.
Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required or assigned, which are reasonably within the scope of position

Benefits

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

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