Unit Assistant | Pre-Surgical Testing
About The Position
About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: We are seeking Unit Assistants to become a part of our team of dedicated professionals! We believe that acting as a liaison between patients, guests, and Memorial Sloan Kettering staff is an important role with a significant impact on the patient experience. As a Unit Assistant, you will ensure the accuracy and timely implementation of orders, the coordination of services, and responsiveness to patient inquiries in a professional manner. You have experience working with complementary teams, possess strong critical thinking skills, take an analytical approach to problem-solving, and a proven ability to exhibit initiative. Role Overview: Respond to patient inquires and requests by providing great customer service and coordinating with Memorial Sloan Kettering staff Handle stressful situations and think on your feet to solve problems efficiently using good judgment and knowledge of internal systems and protocols Multitask and partner with clinical staff to ensure patients' needs are addressed efficiently Maintain a positive attitude and considerate demeanor when partnering with patients and the clinical team Play a vital role when providing administrative support to the entire unit Manage complex computer systems to maintain patient flow throughout the unit
Requirements
- Superb communication, organization, and intermediate computer skills.
- Effective communication skills with the ability to figure out how best to reach difference audiences
- Desire to work as part of a care-giving, patient-centered team, capable of building strong relationships and delivering patient-centric solutions
- Excellent problem-solving abilities, wanting take initiative in new situations and take on tough challenges with a sense of urgency, high energy, and enthusiasm
- Relationship-building skills with the ability to understand and deliver customer-centric solutions
Nice To Haves
- A minimum of 2 years of experience as a secretary or Medical Assistant in a healthcare setting preferred
Responsibilities
- Respond to patient inquires and requests by providing great customer service and coordinating with Memorial Sloan Kettering staff
- Handle stressful situations and think on your feet to solve problems efficiently using good judgment and knowledge of internal systems and protocols
- Multitask and partner with clinical staff to ensure patients' needs are addressed efficiently
- Maintain a positive attitude and considerate demeanor when partnering with patients and the clinical team
- Play a vital role when providing administrative support to the entire unit
- Manage complex computer systems to maintain patient flow throughout the unit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
