Unit Assistant Dialysis Unit FT 32hrs

National Renal Care LLC•Metairie, LA

About The Position

Scope of Work: The Unit Assistant is responsible for clerical and administrative support for the facility(s) daily operation.

Requirements

High school graduate or equivalent
Previous front desk and clerical experience in a clinical/healthcare setting
Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all NRC applications required within 30 days of hire
Knowledge of medical terminology and procedures related to dialysis is an advantage
Strong organizational and multitasking skills are essential for managing appointments and patient records
Excellent interpersonal and communication skills for effective customer interactions
Proficiency in using electronic medical record (EMR) systems
Ability to work in a fast-paced environment and remain composed under pressure
Attention to detail to ensure accuracy in maintaining patient records and schedules
Demonstrated working knowledge of the English language and ability to communicate in writing as well as verbally
Supply and inventory management experience preferred
Excellent time management and task prioritization skills

Nice To Haves

Knowledge of medical terminology and procedures related to dialysis is an advantage
Supply and inventory management experience preferred

Responsibilities

Greet patients, families, and visitors courteously and professionally
Perform duties as assigned to meet the operational needs of the facility
Oversee and assist clinical team with lab supply ordering, lab processing and shipment
Handle incoming and outgoing calls professionally and courteously at all times, promptly answer calls while identifying oneself and the location
Must maintain confidentiality of patient protected health information (PHI)
Greet patients, complete registration forms, and collect necessary personal and medical information for record-keeping purposes
Assist with patient entry and exit within the facility as needed
Manage the scheduling of dialysis sessions for patients, coordinating with clinical staff
Maintain accurate and up-to-date patient records, including treatment charts, laboratory results, and any other relevant information
Maintain security of medical records
Complete monthly medical record audits
Fulfill medical record requests as needed
Address billing-related inquiries, verify insurance information, and send new and updated patient information to billing as needed
Manage and assist with supply ordering and inventory
Act as a liaison between clinical staff, patients, and their families, conveying important information and addressing concerns as needed
Enter patient information, treatment data, and other relevant details into the electronic medical records (EMR) system
Comply with all applicable healthcare regulations, guidelines, and protocols to maintain patient confidentiality and safety
Follow infection control policies and procedures
Track and log reports required by company and government agencies and assist Facility Administrator with data collection and reporting as requested
Prepare correspondences in a professional and efficient manner
Sort and distribute mail appropriately
Keep office, medical records room, and lobby clean and organized. Oversee maintenance of all other facility areas to ensure cleanliness and organization
Use personal protective equipment (PPE) as required by policies and procedures
Possess knowledge of, participate in and comply with all emergency preparedness procedures and trainings
Assist with transportation arrangements as needed
Participate in staff meetings and attend in-services as required
Demonstrate effective use of business supplies and efficient utilization of scheduled work hours
Follow all company policies and procedures
Expected to report to work on scheduled day at scheduled time, working entire shift as per attendance policy
All other duties as assigned