Union Host/Hostess

Hyatt Vacation Ownership

3d • $24

About The Position

A USA union host/hostess acts as the first point of contact, creating a welcoming environment while managing guest flow, reservations, and table assignments to maximize dining room efficiency. Key responsibilities include greeting guests, seating them with menus, managing waitlists, and providing support to waitstaff, often within a structured, collective bargaining environment. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We're in the business of creating happiness. For our nearly 100,000 Owner families and our many guests, and for our talented, passionate associates. Every day, we do work that has value, and we see it reflected in the smiling faces of the people whose lives we touch. And that makes for a truly fulfilling career. Join a growing, innovative company focused on leading the industry with genuine care - and with enthusiasm for the power of vacations to make life better. You'll enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.

Requirements

• Interpersonal Skills: Excellent communication skills, friendliness, and a team-player attitude.
• Physical Demands: Ability to stand, walk, bend, and move freely for extended periods.
• Technical Skills: Experience with reservation software (e.g., OpenTable) or POS systems is preferred.
• Organizational Ability: Ability to manage high-volume, fast-paced environments.

Responsibilities

• Guest Interaction: Greet guests with a smile, manage phone reservations, and handle inquiries efficiently.
• Seating & Table Management: Efficiently seat guests to optimize seating charts and ensure balanced workloads for servers.
• Environment Maintenance: Maintain cleanliness of the host stand and entrance area.
• Support Roles: Assist servers by clearing, cleaning, or resetting tables, and sanitizing menus.
• Customer Service: Address and resolve customer complaints, escalating to management when necessary.

Benefits

• Union positions often include benefits, structured scheduling, and contractual pay rates, focusing on providing high-quality service.
• competitive pay and benefits
• career development opportunities
• rewarding relationships
• a culture that promotes fun, work-life balance, respect, collaboration, and diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed