Unified Communications (UC) Specialist

Tyto Athene, LLC•Baltimore, MD

20h•$65,000 - $87,000

About The Position

Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize and support our Social Security Administration customer at a variety of locations. Responsibilities: Provide technical support: Troubleshoot and resolve technical issues related to customer telecommunications equipment, analog phones, VoIP phones, AudioCodes equipment, and Valcom overhead paging equipment Repair and maintenance: Perform hardware repairs and replacement on telecommunications equipment, ensuring proper functionality. Customer Service: Assist customers with their devices, ensuring they understand how to use their assigned telecommunications equipment Communication: Communicate effectively with customers and team members, both electronically and verbally. Training and development: Participate in training programs to enhance technical skills and knowledge. Ensuring compliance with objectives, organizational policies, procedures, and standards Experience with overhead paging systems, Valcom and/or Bogen, operation, installation, and maintenance Knowledge of operations and maintenance of AudioCodes MP 504/MP524s, operation, installation and maintenance Other Duties as Assigned

Requirements

Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
BS or equivalent experience with telecommunications services
At least (5) years of experience on VoIP projects
Must be able to work in cramped spaces, must be able to lift 75 lbs, climb ladders, bending, squatting, crawling under desks
Clearance: Public Trust (Suitability)

Nice To Haves

Architecture and technical support documentation skills is a plus.
Experience with Microsoft Teams Telephony desired

Responsibilities

Provide technical support: Troubleshoot and resolve technical issues related to customer telecommunications equipment, analog phones, VoIP phones, AudioCodes equipment, and Valcom overhead paging equipment
Repair and maintenance: Perform hardware repairs and replacement on telecommunications equipment, ensuring proper functionality.
Customer Service: Assist customers with their devices, ensuring they understand how to use their assigned telecommunications equipment
Communication: Communicate effectively with customers and team members, both electronically and verbally.
Training and development: Participate in training programs to enhance technical skills and knowledge.
Ensuring compliance with objectives, organizational policies, procedures, and standards
Experience with overhead paging systems, Valcom and/or Bogen, operation, installation, and maintenance
Knowledge of operations and maintenance of AudioCodes MP 504/MP524s, operation, installation and maintenance
Other Duties as Assigned