Unified Communications (UC) Administrator

Leidos•Fort Meade, MD

1d•Onsite

About The Position

Are you interested in continuing your IT career in a mission focused environment? Leidos Defense Group is seeking a Unified Communications (UC) Administrator to support mission-critical Communications and IT services for U.S. Africa Command (USAFRICOM), U.S. European Command (USEUCOM), Combined Joint Task Force – Horn of Africa (CJTF-HOA), Southern European Task Force (SETAF), and associated organizations. This position supports deployed warfighters by ensuring secure, stable, and resilient communications infrastructure in a mission-focused environment. This is an unaccompanied position located in Djibouti City, Djbouti and requires an Active Secret Clearance to be considered. Job Description Summary Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Maintains all configuration documentation for assigned infrastructure.

Requirements

Required Certifications- CCNA or CCNP Collaboration and SEC+ or Security X/ CASP
Typically has a University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience
Clearance level – Secret
Technical proficiency: Experience with specific UC products like Cisco's CUCM, Jabber, and other voice and video conferencing systems is often required.
Networking knowledge: A strong understanding of networking principles is essential for managing and integrating communication systems.
Troubleshooting skills: The ability to analyze issues using tools like packet capture software (e.g., Wireshark) and deciphering system traces is crucial.
Innovation & Complexity: Responsible for developing technical solutions that may require collaboration with internal expertise and deep analysis of the technical system.
Problems and issues faced are difficult, and may require understanding of broader set of issues.
Problems typically involve consideration of multiple issues, job areas or specialties.
Problems are typically solved through drawing from prior experience and analysis of issues.
Communication & Influence: Communicates with parties within and outside of own job function. May have responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.)
Works to influence parties within and outside of the job function at an operational level regarding policies, practices and procedures.
Knowledge & Experience: Requires advanced understanding and ability to apply standards, principles, theories, and technical concepts obtained through advanced education combined with experience.
May have practical knowledge of project management.

Responsibilities

Administration and maintenance: Manage and configure communication platforms such as Cisco Unified Communications Manager (CUCM), and maintain high availability of services.
Troubleshooting and support: Resolve technical issues with voice, video, and messaging systems, and provide escalated support for users.
Performance monitoring: Monitor system performance and proactively identify and resolve problems to ensure optimal performance and uptime.
Collaboration: Work with other IT teams and vendors to integrate communications systems into existing infrastructure and troubleshoot issues.