Unified Communications Team Lead

TekSynap•Arlington, VA

5d•Onsite

About The Position

We are seeking Unified Communications Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. Unified Communication services include online collaboration as well as voice communication and video systems. In general, these areas can be grouped into four main services: voice telephony, video conferencing, audio conferencing, and collaboration. You will oversee a team of agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC’s ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC’s IT program with key Federal priorities, including the Federal Cloud Smart Strategy. T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us!

Requirements

Bachelor’s degree or equivalent experience, advanced degree preferred.
Ten plus years of relevant experience.
ITIL v3 Foundation Certified
Leadership and work assignment
Excellent communication and teamwork skills.

Responsibilities

Responsible to ensure Adherence to and performance all Cross-Functional Services requirements relevant to the Unified Communications Services and other areas; Telephony, video conferencing and collaboration
Oversee team leads of each communications areas; Telephony; Video conferencing; and Collaboration and their activities which include:.
Configure and Maintain all Software, Equipment and facilities infrastructure necessary for the Normal Operations of the UCMT
Construct the UCMT database such that all FDIC Data will be logically separated to allow access only by those individuals who are providing to FDIC Support with respect to Unified Communications Cis
Provide only FDIC Service Delivery Designees access to the UCMTs.
Oversee preventive maintenance on Devices used by FDIC in connection with its Unified Communications (“Unified Communication Devices”) based on manufacturer guidelines and specifications, to prevent, avoid and reduce future Incidents
Assist FDIC with the Unified Communication environment and related Network design and technologies