Poly

General Dynamics Information Technology

4d•$107,744 - $143,750•Onsite

About The Position

Unified Communications Specialist At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team. HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT ● Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure. ● Installation of operating system and security patches. ● Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure. ● Provide support for customer scheduled and unplanned outages, regardless of scale and impact. ● Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms. WHAT YOU’LL NEED TO SUCCEED: ● Education: Bachelor of Arts/Bachelor of Science ● Required Experience: 8+ years of related experience ● Strong knowledge of TCP/IP and DHCP troubleshooting is preferred. ● Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies. ● Should have a strong back ground with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business ● Experience with Session Border Controller (SBC) and SIP detailed traces is a plus ● Must have managed virtualized applications or have knowledge of how to manage virtualized applications ● Must be proficient in the use of Microsoft Office ● Good communication and customer service skills ● Be a team player and have the ability to work in a fast-paced environment ● Must be able to monitor and process Capabilities Service Desk tickets ● Certification: 8570 is required Sec ● Security Clearance Level: TS/SCI w/Poly ● Location: On Site ● US Citizenship Required GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from #GREENWAY #ITPolyMD The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations:

Requirements

Bachelor of Arts/Bachelor of Science
8+ years of related experience
Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
Should have a strong back ground with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
Must have managed virtualized applications or have knowledge of how to manage virtualized applications
Must be proficient in the use of Microsoft Office
Good communication and customer service skills
Be a team player and have the ability to work in a fast-paced environment
Must be able to monitor and process Capabilities Service Desk tickets
Certification: 8570 is required Sec
Security Clearance Level: TS/SCI w/Poly
US Citizenship Required

Nice To Haves

Experience with Session Border Controller (SBC) and SIP detailed traces is a plus

Responsibilities

Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
Installation of operating system and security patches.
Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.