Unified Communications Specialist-IT

City of Bowie • Bowie, MD

14d • $73,000 - $83,000 • Hybrid

About The Position

The City of Bowie is seeking a Unified Communications Specialist to support and modernize the City’s enterprise communication systems. This position plays a key role in transitioning the City from a legacy Avaya PBX environment to a modern Unified Communications platform that integrates with Microsoft Teams and other collaboration tools. The successful candidate will work closely with network, infrastructure, and security teams to ensure reliable, secure, and resilient communication services for City staff.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a closely related field
A minimum of five years of professional experience in telecommunications, VoIP, or Unified Communications system administration
Certain combinations of relevant education, training, and experience may be considered in lieu of the above- listed qualifications.
PREFERRED QUALIFICATIONS:
Experience supporting or administering Unified Communications platforms such as Avaya, Microsoft Teams, or similar systems
Knowledge of VoIP technologies, SIP protocols, and call routing concepts
Familiarity with LAN and WAN fundamentals and the ability to collaborate with network infrastructure teams
Experience administering mobile device management platforms such as Apple Business Manager and IBM MaaS360
Understanding of cybersecurity best practices and compliance frameworks such as NIST and CJIS
Experience supporting call center platforms, Microsoft Teams Rooms, or other enterprise collaboration technologies
Relevant certifications such as Microsoft Teams Administrator Associate, Avaya Implementation Specialist, or ITIL Foundation
KEY RESPONSIBILITIES:
Lead and support the transition from a legacy Avaya PBX system to modern Unified Communications platforms
Integrate Unified Communications solutions with Microsoft Teams and other City collaboration tools
Collaborate with IT infrastructure and security teams to ensure system reliability, proactive maintenance, and security compliance
Administer mobile device management solutions for City-issued iPhones and iPads
Coordinate with vendors and provide technical guidance on Unified Communications modernization and long-term planning
Deliver Tier 2 and Tier 3 troubleshooting support for communication systems
Develop and maintain system documentation and provide end-user training
Support disaster recovery, business continuity, and security planning for communication services
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong technical knowledge of Unified Communications and VoIP environments
Ability to troubleshoot complex, multi-platform communication systems
Ability to explain technical concepts clearly to non-technical users
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple priorities and projects simultaneously
Strong collaboration and communication skills
Proactive mindset with the ability to advise on modernization and future improvements
SPECIAL REQUIREMENTS:
May be required to work on-site to support communication systems and projects
May be required to work extended hours during system upgrades, outages, or emergency operations
PHYSICAL DEMANDS:
This position may require lifting, bending, operating vehicles, and working in a fast-paced on-site environment.

Requirements

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a closely related field
• A minimum of five years of professional experience in telecommunications, VoIP, or Unified Communications system administration
• Certain combinations of relevant education, training, and experience may be considered in lieu of the above- listed qualifications.
• Strong technical knowledge of Unified Communications and VoIP environments
• Ability to troubleshoot complex, multi-platform communication systems
• Ability to explain technical concepts clearly to non-technical users
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and projects simultaneously
• Strong collaboration and communication skills
• Proactive mindset with the ability to advise on modernization and future improvements

Nice To Haves

• Experience supporting or administering Unified Communications platforms such as Avaya, Microsoft Teams, or similar systems
• Knowledge of VoIP technologies, SIP protocols, and call routing concepts
• Familiarity with LAN and WAN fundamentals and the ability to collaborate with network infrastructure teams
• Experience administering mobile device management platforms such as Apple Business Manager and IBM MaaS360
• Understanding of cybersecurity best practices and compliance frameworks such as NIST and CJIS
• Experience supporting call center platforms, Microsoft Teams Rooms, or other enterprise collaboration technologies
• Relevant certifications such as Microsoft Teams Administrator Associate, Avaya Implementation Specialist, or ITIL Foundation

Responsibilities

• Lead and support the transition from a legacy Avaya PBX system to modern Unified Communications platforms
• Integrate Unified Communications solutions with Microsoft Teams and other City collaboration tools
• Collaborate with IT infrastructure and security teams to ensure system reliability, proactive maintenance, and security compliance
• Administer mobile device management solutions for City-issued iPhones and iPads
• Coordinate with vendors and provide technical guidance on Unified Communications modernization and long-term planning
• Deliver Tier 2 and Tier 3 troubleshooting support for communication systems
• Develop and maintain system documentation and provide end-user training
• Support disaster recovery, business continuity, and security planning for communication services

Benefits

• medical, dental, vision, life, and long-term care insurance
• long- and short-term disability programs
• 401(k) with employer match, and optional 457 retirement saving plans
• paid leave
• professional development opportunities
• This opportunity may be eligible for hybrid/telework and flexible scheduling following successful completion of a mandatory probationary period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level