As a Unified Communications Engineer, you will handle complex technical challenges, lead UC implementations, and oversee platform upgrades. You will play a key role in ensuring optimized communication services across the enterprise.
Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms
Lead engineering designs and technical refresh projects that directly impact mission success
Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
Work closely with security teams, network engineers, and support staff to improve system integration
Troubleshoot system failures and accessibility issues
Draft Standard Operating Procedures (SOPs) for UC operations
Develop and maintain knowledge base articles, handling "how to" inquiries
Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
Support UC Knowledge Management (KM) by entering solutions into the knowledge database
Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
Implement emerging UC technologies
Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
Conduct root cause analysis
Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs)
Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
Mentor junior staff, provide leadership in UC implementations, and optimize system performance
Participate in project management for major upgrades and refresh cycles
TS/SCI security clearance with the ability to obtain a CI poly
Expertise in Cisco Unified Communications Manager and UC operations
Network administration/engineering experience
IAT II certification (mandatory)
Strong troubleshooting and problem-solving skills
Ability to work independently and provide technical leadership
High School/GED + 9 Yrs
Associates + 7 Yrs
Bachelors + 5 Yrs
Masters + 3 Yrs
PhD + 1 Yrs
CCNA certification and ITIL v4 Foundations (desired)