Unified Communications Engineer, Information Technology Services (Full Time)
About The Position
Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Responsible for the administration, monitoring, troubleshooting and resolution of problems of Cisco Voice Applications. The individual will maintain up-to-date documentation of the system design, and the operations and procedures manuals. The individual will provide in-person training to end users on the uses of the telephony infrastructure. The individual will assist with the implementation of projects and other duties as requested. The individual will be a part of a rotating on-call coverage supporting emergency response. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.
Requirements
- Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
- Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
- B.S. in Computer Science, Network, Telecommunications or related subject, or equivalent experience preferred.
Nice To Haves
- Unified Communication Experience preferred
- Technical certifications desired (CCNA-Voice, CCNP-Voice)
Responsibilities
- administration
- monitoring
- troubleshooting
- resolution of problems of Cisco Voice Applications
- maintain up-to-date documentation of the system design
- maintain up-to-date documentation of the operations and procedures manuals
- provide in-person training to end users on the uses of the telephony infrastructure
- assist with the implementation of projects
- rotating on-call coverage supporting emergency response
- perform all job duties or job tasks as assigned
- follow and adhere to all requirements, regulations and procedures of any licensing board or agency
- comply with all Benefis Health System’s organization policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
