Unified Communications Engineer I

United Wholesale Mortgage Corp.(DBA UWM) • Pontiac, MI

107d

About The Position

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Shore's operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

Requirements

• 2+ years of experience in the administration of Cisco Unified Communication systems, specifically: Cisco Unified Communications Manager, Cisco Unity Connection, UCCX, CUBE/Gateway troubleshooting experience
• Experience supporting call recording applications
• Vendor Relationship Management
• Ability to communicate effectively with leadership, team members and clients
• On-site attendance Monday-Friday, 9AM-6PM

Nice To Haves

• Experience with VMware servers
• Experience with Cisco Jabber
• e911 experience
• CCNP Collaboration certification
• BS or BA degree in networking, telecommunications or information systems
• Experience with WebEx administration and troubleshooting

Responsibilities

• Administration of Cisco Voice Applications and third party tools
• Monitor communication server clusters to ensure peak performance
• Troubleshoot, analyze, and resolve system outages and trouble tickets
• Provide capacity, performance, uptime and security reporting
• Maintain up-to-date documentation of system design, operation and procedure manuals
• Assist with project implementations and other tasks as requested
• Participate in rotating on-call coverage or emergency response as needed
• Provide in-person training and support to team members
• Mentor other telecom team members

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees