Unified Communications/Audio Visual SME

Tyto Athene • Honolulu, HI

393d

About The Position

The Unified Communications/Audio Visual Subject Matter Expert (SME) at Tyto Athene is responsible for providing comprehensive requirements analysis, evaluation, and optimization recommendations for the design, installation, interoperability, and maintenance of various Unified Communications (UC) systems. This role involves technical direction for developmental and operational UC systems, ensuring effective implementation and support for telephony, video teleconferencing, and other communication technologies.

Requirements

• Associate degree from an accredited college or university with two (2) years of experience
• High School diploma with four (4) years' experience
• Bachelor's degree with no work experience

Responsibilities

• Prepare operational guides
• Train Government customers in proper use of UC systems
• Provide support for implementation, troubleshooting and maintenance of UC systems
• Provide tier 1 problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of UC systems
• Provide assistance to users in accessing and using UC systems
• Document hardware and software configuration management processes and procedures
• Coordinate hardware installations across multiple sites
• Maintain and develop the environment for hardware and software build, staging, testing and integration
• Apply concepts and define and implement hardware and software configuration management processes and procedures
• Analyze complex hardware system, hardware design, architecture, network design and other technical hardware issues
• Perform testing on equipment
• Provide hardware maintenance support, both preventative and remedial
• Deploy, install and implement UC systems at CONUS and OCONUS locations
• Conduct site surveys
• Interpret drawings, specifications and other related documents
• Act as equipment custodian and perform inventory asset management and accountability functions
• Design a wide variety of UC solutions including multi-level security systems, enterprise level collaboration systems, conference rooms, classrooms, command centers, auditoriums, digital signage and streaming

Benefits

• Rewarding environment that encourages potential and innovation
• Team-oriented culture

What This Job Offers

• Job Type: Full-time
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED