Unified Communications Administrator

Redstone Federal Credit Union-posted 4 months ago

Huntsville, AL

1,001-5,000 employees

Credit Intermediation and Related Activities

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Administers and maintains the credit union's telecommunications systems, email communication systems, teams chat and collaboration, and ancillary systems; assists in evaluating and acquiring new communications technologies, equipment and systems; participates in day-to-day technical installation, troubleshooting and maintenance of systems to ensure effective and reliable service; and performs related duties as assigned or requested.

Researches, configures, integrates, programs and tests Microsoft Teams, to include chat, collaboration, OneDrive, and SharePoint sites.
Maintains the Microsoft Teams environment and work with groups, conditional access policies, to include working with departments to design the collaboration architecture.
Installs, maintains, monitors, upgrades and repairs Exchange M365 email and telecommunications equipment and device hardware, systems and infrastructures; programs operating parameters; performs testing and documentation of operations and conditions.
Receives and processes requests for new or enhanced telecommunications services including telephone moves, adds or changes, voice mail, and related hardware and software.
Researches, configures, integrates, programs and tests telecommunications equipment, networks, infrastructures and call centers, including voicemail system, cellular devices, Contact Center software and IVR system; coordinates and oversees installation of voice and data communications infrastructure cabling, trunk circuits and station wiring.
Researches, configures, integrates, programs and tests Exchange M365, archiving, secure email, active sync, Outlook Web Access, and email filtering devices and applications; coordinates and oversees installation of all data communications related to electronic mail delivery.
Maintains inventory of all telecommunications and Exchange email assets including physical inventory of hardware, software and peripherals and aging and retiring assets in inventory tracking systems.
Oversees the development and maintenance of onsite and offsite backup and disaster recovery of telecommunications and email.
Monitors telecommunications and email operations to identify performance and capacity issues; measures volume and performance of communication traffic; identifies utilization and performance issues; develops plans and implements new technologies and services to satisfy capacity and performance requirements.
Programs and implements software changes in email, telecommunications system or voice mail; coordinates hardware and software requests with vendors; monitors and tracks vendor orders and contracts.
Performs telecommunication and email system administration functions; adds applications, users and devices; identifies unauthorized access and potential security risks; participates in projects to enhance security operations.

4 Year / Bachelor's Degree in Information Systems, Information Technology, Computer Science or a closely related field.
5 Years of responsible experience in the design, installation, maintenance and repair of communication systems, equipment, devices and facilities for a large, multi-site telecommunication and Exchange email systems with multiple end user sites.
2 Years of responsible experience in Microsoft Teams, to include collaboration, OneDrive, SharePoint sites, and conditional access policies.

In-depth knowledge around Microsoft Teams and M365 environments.
Principles and theories of electricity, electronics and computer hardware design as they relate to operation, installation and maintenance of communication systems, facilities and equipment.
Current voice/data communication technologies.

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