Unified Communication Team Lead

ManTech-posted 3 months ago
$134,500 - $209,200/Yr
Full-time • Mid Level
Remote • Annapolis Junction, MD
Professional, Scientific, and Technical Services
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Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH! ManTech seeks a motivated, career and customer-oriented Unified Communications (UC) Team Lead to join our team in Annapolis Junction, MD.

  • Oversee the evaluation, design, documentation, installation, implementation, testing and problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks.
  • Design and/or maintain a complex range of AVMM and computer network components and systems.
  • Oversee telephony services across the supported footprint.
  • Serve as the lead/POC for LMR services on program and the conduit for information flow between the program and the LMR vendor.
  • Direct and technically support IPTV service requirements across supported sites.
  • Maintain timely and complete documentation of all daily and project work, and statuses of all services.
  • Support service security scans, patching and system update requirements.
  • Troubleshoot, and devise solutions to complex operational problems within the capacity and operational limitations of installed equipment.
  • Follow technical standards set by senior level engineers.
  • Communicate effectively with a wide variety of technical and non-technical audiences, including customers, team partners, and other staff members.
  • May lead a small team to complete larger efforts (modernization, refresh, projects).
  • Bachelor's degree and 4 years of experience or 10 additional years of relevant experience with no degree.
  • Experience with service management knowledge in key, incident management, problem management, change management, service level management and knowledge management.
  • Experience in a technical management role with an understanding of IT equipment and service life as well as planning and implementation of equipment replacement.
  • Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
  • Experience with resource management with the ability to manage teams, personnel and customers' needs.
  • Experience effectively managing and satisfying projects of a technical nature.
  • Experience with customer ticketing systems such as ServiceNow.
  • Expert Crestron programming capability.
  • Significant experience with Call Manager support.
  • Significant experience with LMR support.
  • PMP Certification, and ITIL Foundations V3 certification.
  • Experience with large scale enterprise IT contracts.
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Short-term and long-term Disability
  • Retirement and Savings
  • Learning and Development opportunities
  • Wellness programs
  • Other optional benefit elections
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