Unified Communication Performance Analyst - TS/SCI w/Poly

General Dynamics Information Technology • MD

77d • $114,750 - $155,250

About The Position

The Unified Communication Performance Analyst will play a critical role in deploying, configuring, and managing SL1/VOSS, our new enterprise monitoring tool for Unified Communications. This tool will monitor and ensure the performance of critical communications systems, including Skype for Business (SfB), Microsoft Teams, Cisco CMS, Cisco Phones, and VTC. As the primary point of contact for UC system performance, the successful candidate will act as the first line of defense, working independently to ensure that all communication systems are running optimally and efficiently. This position requires a self-starter who can quickly learn and implement new technologies while maintaining operational stability. The ideal candidate will be able to independently troubleshoot and resolve issues, making a significant contribution to the reliability and success of our communication systems.

Requirements

• 5+ years of related experience (Systems Engineering or Infrastructure support role, preferably in Unified Communications or Networking).
• Strong understanding of Unified Communications architecture, including VoIP, video conferencing, and real-time collaboration technologies.
• Familiarity with performance monitoring, alerting, and system optimization techniques.
• Proficiency in Windows Server, Linux, and/or cloud-based environments.
• Knowledge of networking protocols (e.g., TCP/IP, SIP, DNS, DHCP, QoS) and experience with networking tools (Wireshark, etc.).
• Proven experience with Unified Communications platforms (e.g., Microsoft Teams, Skype for Business, Cisco CMS, Cisco Phones, VTC).
• Experience with monitoring tools like SL1/VOSS or similar performance monitoring platforms is highly preferred.
• Experience with networking protocols, system diagnostics, and troubleshooting.

Nice To Haves

• Technical Training, Certification(s) or Degree.
• Self-starter with a proactive approach to problem-solving and continuous improvement.
• Strong analytical and troubleshooting skills with the ability to identify and resolve complex technical issues.
• Excellent communication and interpersonal skills, capable of working independently and as part of a team.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead the deployment and configuration of the SL1/VOSS monitoring tool across all Unified Communications platforms (SfB, Teams, Cisco CMS, Cisco Phones, VTS).
• Monitor system performance and availability for all Unified Communications tools.
• Analyze performance data to ensure that UC systems meet or exceed defined performance standards.
• Proactively identify and address any performance or routing issues affecting communications.
• Act as the first line of defense for resolving performance issues and escalations.
• Work independently to troubleshoot, identify root causes, and resolve issues in a timely manner.
• Collaborate with vendors and internal teams to resolve more complex issues.
• Continuously evolve and improve SL1/VOSS to enhance monitoring capabilities and system performance.
• Develop and maintain comprehensive documentation for SL1/VOSS configurations, monitoring parameters, and troubleshooting procedures.
• Generate performance reports and provide insights to stakeholders on system health and areas for improvement.
• Provide support and guidance to team members and other departments on using SL1/VOSS for performance monitoring and troubleshooting.
• Participate in regular meetings with internal stakeholders to review system performance and make recommendations for improvements.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees