Unified Capabilities (UC) NOC Technician (TS/SCI)

Federal Staffing Solutions Inc. • IL

95d • $69,000

About The Position

We connect our employees with some of the best opportunities around. Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring. We are looking for a Unified Capabilities (UC) NOC Technician to work in Scott AFB, IL supporting our client.

Requirements

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies.

Nice To Haves

• Tech control facility or cyber transport experience.
• Circuit actions experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Responsibilities

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architecture, utilizing the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Benefits

• Salary: $69,000

What This Job Offers

• Number of Employees: 11-50 employees