Unemployment Tax Advisor

Equifax

302d

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Consultant works with Manager, Employer Tax Services, to administer client unemployment accounts ensuring accurate tax rate assignment by the states. Extensive contact with clients and state agencies requires excellent verbal and written communication skills. In addition, the Analyst is responsible for the accuracy of client account information on system. Working in our Employment Tax Services team, you will act as a point of contact for both clients and state agencies, helping with administration for our client unemployment accounts across the United States.

Requirements

• An Associate's degree or equivalent experience in a customer-facing role within a professional office environment (e.g. corporate customer service, help desk, etc.).

Nice To Haves

• Bachelor's degree or equivalent experience in tax planning and with verification of tax rates preferred.
• Understanding of a Quarterly Contribution Report (QCR) and how it is used.
• Excellent written and verbal communication skills, interpersonal skills, and ability to build positive relationships at all levels of the organization.
• Excellent organizational, decision-making, and prioritization skills, including a proven ability to multi-task.
• Proficiency with Windows and Microsoft Office PC applications, including Word, Excel, and Outlook.
• Aptitude for mathematics, ability to comprehend technical information, and apply these skills in a professional setting.
• Ability to provide exceptional customer service, while handling dated materials and adhering to strict deadlines.
• Resourceful, with the ability and initiative to research issues and escalate as necessary.
• Experience in maintaining data and spreadsheets and the ability to pick up new systems quickly.

Responsibilities

• Accurately produce and verify system generated client letters, rate projections, tax rate notices, and annual reports.
• Investigate and resolve state debit/credit notices and miscellaneous documents and send them to the client.
• Update the client database (i.e. add-ons, client changes, etc.) and serve as a liaison between clients, state agencies, and field operations.
• Comprehend and complete Change of Status (COS) form and lay-off/claims impact study with a Manager's assistance.
• Accurately complete unemployment and withholding registration and transfer paperwork for 1-2 assigned states.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through our online learning platform with guided career tracks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree