Unemployment Insurance Senior Specialist

Ohio Department of Administrative Services

4d•$31 - $45•Onsite

About The Position

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc. What You Will Do Review and provide feedback/approval on general requirements. Test and provide recommendations on production readiness for small/medium/large efforts. Review all documentation related to the State of Ohio Resource for Claimants and Employers (SOURCE) in relation to testing defects and data systems in both the User Acceptance Test (UAT) environment and the production environment. Review all documentation related to UI Benefits Transformation project to prepare for conversation with the new system vendor as it relates to Buckeye UI/SOURCE benefit interfaces. Attend new system information and planning sessions to provide business perspective on UI laws and required outcomes of system workflows. In other words, what must happen in the system to meet unemployment regulations. Review all documents user stories from these sessions and provide feedback and approval recommendations. Respond as necessary to vendor project team questions on process and documentation. Write test cases/scripts for project/system requirements. This consists of step-by-step instructions for claimant/staff/employer/agent perspectives. This would also include the expected result. Create test data in non-production systems that will be used in executing test cases. Executing test cases, documenting results, and writing defects as needed. This would also include re-testing when defects are resolved. Work on other system support responsibilities if not engaged in the new system project such as: Remedy tickets/SharePoint tickets submitted by users for the items like problem resolution on unexpected system outcomes. Data fixes. Rotating responsibility for the group email account. Provide assistance as needed to users responding to legislative inquiries or leadership escalations. Provide business expertise on fields/processes needed for statistics and reporting.

Requirements

24 months experience as Unemployment Insurance Specialist, 16753 AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems
36 months experience in interpreting & applying program eligibility &/or liability (e.g., unemployment compensation; workers compensation; human services; or income tax) law AND 12 months experience or 12 months training in developing correspondence AND 12 months training or 12 months experience in providing technical assistance AND 24 months training or 24 months experience in customer contact (i.e., telephone &/or face-to-face) for purposes of problem solving AND 24 months training or 24 months experience in operation of personal computer in a MS Windows environment AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems
Completion of undergraduate coursework in business administration, public administration, human services, or social sciences AND 12 months experience in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) AND 12 months training or 12 months experience in developing correspondence AND 12 months training or 12 months experience in providing technical assistance AND 24 months training or 24 months experience in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving AND 24 months training or 24 months experience in operation of personal computer AND 6 months training or 6 months experience in utilizing unemployment insurance automated systems.
Equivalent of minimum class qualifications for employment noted above
Knowledge of Microsoft 365 applications to include: Word, Excel, SharePoint, PowerPoint, OneNote and Teams.
Vendor relationship skills.
Efficient time management and multi-tasking skills.
Persistence, thoroughness, attention to detail and strong organization skills.
Independently manage multiple tasks with overlapping due dates.
Willingness to proactively pursue the knowledge you need by reaching out to peers for assistance and learning.
Ability and willingness to learn technical skills, including: SQL (structured query language) writing, Learning the OJI database tables and relationships between tables so that you understand how to pull accurate results, Developing the capability to read/understand technical design documentation from OIS.

Responsibilities

Review and provide feedback/approval on general requirements.
Test and provide recommendations on production readiness for small/medium/large efforts.
Review all documentation related to the State of Ohio Resource for Claimants and Employers (SOURCE) in relation to testing defects and data systems in both the User Acceptance Test (UAT) environment and the production environment.
Review all documentation related to UI Benefits Transformation project to prepare for conversation with the new system vendor as it relates to Buckeye UI/SOURCE benefit interfaces.
Attend new system information and planning sessions to provide business perspective on UI laws and required outcomes of system workflows.
Review all documents user stories from these sessions and provide feedback and approval recommendations.
Respond as necessary to vendor project team questions on process and documentation.
Write test cases/scripts for project/system requirements.
Create test data in non-production systems that will be used in executing test cases.
Executing test cases, documenting results, and writing defects as needed.
Work on other system support responsibilities if not engaged in the new system project such as: Remedy tickets/SharePoint tickets submitted by users for the items like problem resolution on unexpected system outcomes, Data fixes, Rotating responsibility for the group email account.
Provide assistance as needed to users responding to legislative inquiries or leadership escalations.
Provide business expertise on fields/processes needed for statistics and reporting.