Unemployment Claims Analyst

Westgate Resorts • Ocoee, FL

1d

About The Position

Primary contact between the organization and state unemployment agencies, responsible for receiving, analyzing, determining appropriate documentation, and responding to unemployment claim-related documents and state agency inquiries within regulatory time limits. Works independently to meet daily goals and project deadlines while maintaining a high level of accuracy and technical diligence.

Requirements

• Knowledge, skills, and abilities required are representative of the job's demands.
• Must demonstrate the ability to exercise independent discretion and judgment.
• Working knowledge of the overall unemployment compensation cost control process is important.
• Proven success in working independently and as part of a team to achieve goals and meet deadlines while maintaining high accuracy and focus.
• Bachelor’s degree (BA/BS) in Business, Human Resources, Finance, or a related field, and 3–5 years of related experience/training preferred.
• May consider an AA degree in a related field with 5–7 years of related experience.
• Equivalent combinations of education and experience are also acceptable.

Nice To Haves

• PHR or SPHR certifications are a plus.

Responsibilities

• Receive and prioritize claims, state agency documents, determinations, and other unemployment-related data.
• File timely claim protests and appeals with state UI agencies on behalf of the company.
• Review files and hearing notes to assist in drafting written appeals to the Board of Review for unfavorable hearing decisions.
• Analyze individual unemployment compensation cases by reviewing company databases, conducting investigative telephone calls, and examining document images to determine appropriate responses to state agencies.
• Transfer completed claim responses to the Unemployment Claims Specialist for imaging and appropriate storage.
• Effectively communicate with Team Member Services (TMS) and company leadership regarding the fiscal impact, strengths, and weaknesses of unemployment compensation cases.
• Respond to internal customers and state agencies with all pertinent information in accordance with mandatory state and organizational compliance guidelines.
• Initiate timely contact, follow-up, and collaboration via telecommunications, in-person communication, telephone, email, and fax with identified organizational leadership to obtain required documentation.
• Establish and maintain professional relationships with state agencies and internal customers.
• Investigate and resolve operational requirements in a timely manner, and coach and assist TMS on unemployment compensation topics.
• Assist in the development and delivery of verbal presentations on unemployment compensation compliance training for TMS and organizational leadership.
• Perform additional responsibilities as needed to ensure departmental operations and governmental compliance, which may include working outside of normal business hours to accommodate varying time zones.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees