UNDISTRIBUTED COLLECTIONS COORDINATOR

New York City, NY • Manhattan, NY

78d

About The Position

The Office of Child Support Services (OCSS) works with New York City families to ensure noncustodial parents provide financial support for their children. The Accounting Department is responsible for all fiduciary functions for OCSS ensuring child support payments are posted to the correct accounts and that the petitioners receive their child support payments in a timely manner. The Undistributed Collections Unit is responsible for the accurate and timely processing of payments posted by the NYS Central Child Support Payment Processing Center that were previously misidentified. This area oversees the manual application of Federal, State intercepted tax refunds, and lottery winnings ensuring all established protocols are followed with the goal of continually reducing undistributed collections to avoid Federal and State sanctions. These duties are technical and complex and involve close examination and analysis of financial records to ensure proper distribution of undistributed funds. Under general supervision of the Director of Payment Adjustment, with wide latitude for the exercise of independent judgment, the Accountant II, serving as the UNDISTRIBUTED COLLECTIONS COORDINATOR, is responsible for the supervision of an accounting group of seventeen (17) professional staff of Bookkeepers. S/he ensures that all undistributed payments are investigated and resolved so that custodial parents can be paid and/or noncustodial parents may be reimbursed.

Requirements

• A baccalaureate degree from an accredited college or university, including or supplemented by 24 semester credits in accounting, including one course each in advanced accounting and auditing.
• A valid New York State Certified Public Accountant license.
• At least one year of experience as an Accountant - Assignment Level I or at least two years of satisfactory full-time professional accounting or auditing experience.

Responsibilities

• Plan, coordinate and direct the work of three (3) Supervisors, UDC Analyst (Bookkeeper III) and their staff of fourteen (14) Account Adjusters (Bookkeeper II) ensuring the complete and accurate resolution of undistributed checks.
• Manage the processing of undistributed checks by ensuring that referrals are retrieved from undistributed collections; reviews transactions and adjusts Trust and Agency accounts.
• Review work performed by staff to ensure adherence to policies and procedures governing child support collections.
• Review and analyze statistical data and periodic activity reports; ensure quality control and compliance with current policies and procedures which include monitoring Lottery cases, reviewing bankruptcy cases and evaluating undistributed child support case review and resolution.
• Ensure that the Trust and Agency accounts are managed appropriately which includes preparing and submitting reports to the Director of Accounting; coordinates the referral process through the OCSE/CS Track and NYS/ECS customer service systems.
• Prepare reports regarding unit productivity; collaborate with the Director to ensure proper performance within the Units.
• Evaluate staff performance; provide staff training on policy, practices and procedures; assist in resolving problems or conflicts that arise within the unit and monitor time, leave, and performance.

Benefits

• Public Service Loan Forgiveness eligibility.
• Potential for federal loan forgiveness programs and state repayment assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees